Diversity Management in Middle East and Help Center Outsourcing

6 years ago by

Despite the political unrest in the region, Middle East (ME) continues to show positive trends of economic growth and recovery. …Read More


The Brave New World of In-Flight Customer Service

6 years ago by

From introducing Twitter bots for checking flight status, to launching the luxurious Airbus A380, every innovation in airline industry seems …Read More


The Contingency Plan: Not Enough for Tarmac Delays!

6 years ago by

From JetBlue coming under fire for its outrageous 7-hour flight delay, to the 150 turtles that were responsible for lengthy …Read More


The Frequent Flyer Privilege

6 years ago by

In early 80s when American Airlines introduced its customer loyalty and reward program, food was awful, seats were uncomfortable and …Read More


Employee Empowerment Credo still Non-existent in UAE Service Sector

6 years ago by

There is no doubt that UAE’s remarkable economic and social infrastructure has helped it to become one of the most …Read More


Courier Service Giant looks at Drivers Within

6 years ago by

Largely affected by the economic recession, the courier service industry has struggled with profitability and growth. While domestic inflation and …Read More


Customer Service in Emirates – A Challenge in a Diverse Culture

6 years ago by

Customer service plays a vital role in today’s highly competitive market. Between the ever increasing demand and heightened customer expectations, …Read More


Abu Dhabi Takes The Spotlight At World Travel Market

6 years ago by

At the recently held World Travel Market in London it was Abu Dhabi in the limelight throughout. Abu Dhabi has …Read More


CABSAT: World’s Third Largest Digital Media Convention Making Ripples in the Region

6 years ago by

The largest based media event in the Middle East and North Africa region is called CABSAT (Cable and Satellite Exhibition). …Read More


Diversity Management in Middle East and Help Center Outsourcing

6 years ago by

Despite the political unrest in the region, Middle East (ME) continues to show positive trends of economic growth and recovery. …Read More


The Brave New World of In-Flight Customer Service

6 years ago by

From introducing Twitter bots for checking flight status, to launching the luxurious Airbus A380, every innovation in airline industry seems …Read More


The Contingency Plan: Not Enough for Tarmac Delays!

6 years ago by

From JetBlue coming under fire for its outrageous 7-hour flight delay, to the 150 turtles that were responsible for lengthy …Read More


The Frequent Flyer Privilege

6 years ago by

In early 80s when American Airlines introduced its customer loyalty and reward program, food was awful, seats were uncomfortable and …Read More


Employee Empowerment Credo still Non-existent in UAE Service Sector

6 years ago by

There is no doubt that UAE’s remarkable economic and social infrastructure has helped it to become one of the most …Read More


Courier Service Giant looks at Drivers Within

6 years ago by

Largely affected by the economic recession, the courier service industry has struggled with profitability and growth. While domestic inflation and …Read More


Customer Service in Emirates – A Challenge in a Diverse Culture

6 years ago by

Customer service plays a vital role in today’s highly competitive market. Between the ever increasing demand and heightened customer expectations, …Read More


Abu Dhabi Takes The Spotlight At World Travel Market

6 years ago by

At the recently held World Travel Market in London it was Abu Dhabi in the limelight throughout. Abu Dhabi has …Read More


CABSAT: World’s Third Largest Digital Media Convention Making Ripples in the Region

6 years ago by

The largest based media event in the Middle East and North Africa region is called CABSAT (Cable and Satellite Exhibition). …Read More


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