Will Dubai’s Healthcare Plan Give its Tourism a Bigger Boost?

6 years ago by

Dubai is a tourist’s dream! World class leisure activities, entertainment, landscapes and its diverse cultural heritage, are all elements that …Read More


The Hospitality Industry: Taking a Shift from Consumers to Prosumers

6 years ago by

From having spacious rooms furnished with feather-filled duvets and gossamer sheets to providing immaculate customer service experiences, hotels have been …Read More


Customer service, Banking and IT

6 years ago by

In today’s competitive world of business wars, companies challenge each other on the ground of providing high quality service that …Read More


Customer Service Moments of Truth

6 years ago by

Who knew that Jan Carlzon would completely alter the then prevailing customer service philosophy when he first introduced the idea …Read More


The Rise of Virtual Footfall Ratchets Up Need for Better Customer Service

6 years ago by

The World Wide Web today is very different from what it used to be in the 90s. Be it communication …Read More


Mystery Shopping: Revealing Worldwide Customer Service Fine Points

6 years ago by

Sometimes contemplated as troublemakers, sometimes as spies, others think of them as a force of improvement, Mystery Shoppers have largely …Read More


Dubai, Hospitality & Customer Service

6 years ago by

Dubai is known for being the hub of the best luxurious hotels in both Middle East & North Africa region …Read More


Digitizing Customer Care Through Use of Social Media

6 years ago by

Executive Summary The increasing popularity of social media has forced businesses to realign their corporate strategies worldwide. While marketing has …Read More


Drastic Customer Churns… Does UAE Telecom Industry Lack Common Touch With Its Customers

6 years ago by

“You will have to fill the online application in order to get it fixed”, tells a customer service representative to …Read More


Will Dubai’s Healthcare Plan Give its Tourism a Bigger Boost?

6 years ago by

Dubai is a tourist’s dream! World class leisure activities, entertainment, landscapes and its diverse cultural heritage, are all elements that …Read More


The Hospitality Industry: Taking a Shift from Consumers to Prosumers

6 years ago by

From having spacious rooms furnished with feather-filled duvets and gossamer sheets to providing immaculate customer service experiences, hotels have been …Read More


Customer service, Banking and IT

6 years ago by

In today’s competitive world of business wars, companies challenge each other on the ground of providing high quality service that …Read More


Customer Service Moments of Truth

6 years ago by

Who knew that Jan Carlzon would completely alter the then prevailing customer service philosophy when he first introduced the idea …Read More


The Rise of Virtual Footfall Ratchets Up Need for Better Customer Service

6 years ago by

The World Wide Web today is very different from what it used to be in the 90s. Be it communication …Read More


Mystery Shopping: Revealing Worldwide Customer Service Fine Points

6 years ago by

Sometimes contemplated as troublemakers, sometimes as spies, others think of them as a force of improvement, Mystery Shoppers have largely …Read More


Dubai, Hospitality & Customer Service

6 years ago by

Dubai is known for being the hub of the best luxurious hotels in both Middle East & North Africa region …Read More


Digitizing Customer Care Through Use of Social Media

6 years ago by

Executive Summary The increasing popularity of social media has forced businesses to realign their corporate strategies worldwide. While marketing has …Read More


Drastic Customer Churns… Does UAE Telecom Industry Lack Common Touch With Its Customers

6 years ago by

“You will have to fill the online application in order to get it fixed”, tells a customer service representative to …Read More


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