Customer Compatibility Management: Handling Customer-to-Customer Interactions

5 years ago by

Service encounter is a somewhat multifaceted experience for the customers that comprises of a number of elements such as interaction …Read More


How Employee-Centricity Enables Customer-Centricity: The Significance of Employee Incentivisation

5 years ago by

To say that customer-centricity begins with employee-centricity would be an understatement. Without a proper employee-centric culture, the vehemently called out …Read More


Online Marketing and Sensitive Consumers Keep Airline Performance on a Check

5 years ago by

In today’s challenging environment and powerful social media technology, no news or glitch goes unnoticed. Companies and organizations are constantly …Read More


Dubai’s Great Hospitality Brings it to the Top

5 years ago by

A lot of excitement is being created in the Dubai tourism industry since the news of Dubai out passing Singapore, …Read More


Will Dubai’s Healthcare Plan Give its Tourism a Bigger Boost?

5 years ago by

Dubai is a tourist’s dream! World class leisure activities, entertainment, landscapes and its diverse cultural heritage, are all elements that …Read More


The Hospitality Industry: Taking a Shift from Consumers to Prosumers

5 years ago by

From having spacious rooms furnished with feather-filled duvets and gossamer sheets to providing immaculate customer service experiences, hotels have been …Read More


Customer service, Banking and IT

5 years ago by

In today’s competitive world of business wars, companies challenge each other on the ground of providing high quality service that …Read More


Customer Service Moments of Truth

5 years ago by

Who knew that Jan Carlzon would completely alter the then prevailing customer service philosophy when he first introduced the idea …Read More


The Rise of Virtual Footfall Ratchets Up Need for Better Customer Service

5 years ago by

The World Wide Web today is very different from what it used to be in the 90s. Be it communication …Read More


Customer Compatibility Management: Handling Customer-to-Customer Interactions

5 years ago by

Service encounter is a somewhat multifaceted experience for the customers that comprises of a number of elements such as interaction …Read More


How Employee-Centricity Enables Customer-Centricity: The Significance of Employee Incentivisation

5 years ago by

To say that customer-centricity begins with employee-centricity would be an understatement. Without a proper employee-centric culture, the vehemently called out …Read More


Online Marketing and Sensitive Consumers Keep Airline Performance on a Check

5 years ago by

In today’s challenging environment and powerful social media technology, no news or glitch goes unnoticed. Companies and organizations are constantly …Read More


Dubai’s Great Hospitality Brings it to the Top

5 years ago by

A lot of excitement is being created in the Dubai tourism industry since the news of Dubai out passing Singapore, …Read More


Will Dubai’s Healthcare Plan Give its Tourism a Bigger Boost?

5 years ago by

Dubai is a tourist’s dream! World class leisure activities, entertainment, landscapes and its diverse cultural heritage, are all elements that …Read More


The Hospitality Industry: Taking a Shift from Consumers to Prosumers

5 years ago by

From having spacious rooms furnished with feather-filled duvets and gossamer sheets to providing immaculate customer service experiences, hotels have been …Read More


Customer service, Banking and IT

5 years ago by

In today’s competitive world of business wars, companies challenge each other on the ground of providing high quality service that …Read More


Customer Service Moments of Truth

5 years ago by

Who knew that Jan Carlzon would completely alter the then prevailing customer service philosophy when he first introduced the idea …Read More


The Rise of Virtual Footfall Ratchets Up Need for Better Customer Service

5 years ago by

The World Wide Web today is very different from what it used to be in the 90s. Be it communication …Read More


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