Mystery Shopping: Revealing Worldwide Customer Service Fine Points

5 years ago by

Sometimes contemplated as troublemakers, sometimes as spies, others think of them as a force of improvement, Mystery Shoppers have largely …Read More


Dubai, Hospitality & Customer Service

5 years ago by

Dubai is known for being the hub of the best luxurious hotels in both Middle East & North Africa region …Read More


Digitizing Customer Care Through Use of Social Media

5 years ago by

Executive Summary The increasing popularity of social media has forced businesses to realign their corporate strategies worldwide. While marketing has …Read More


Drastic Customer Churns… Does UAE Telecom Industry Lack Common Touch With Its Customers

5 years ago by

“You will have to fill the online application in order to get it fixed”, tells a customer service representative to …Read More


Diversity Management in Middle East and Help Center Outsourcing

5 years ago by

Despite the political unrest in the region, Middle East (ME) continues to show positive trends of economic growth and recovery. …Read More


The Brave New World of In-Flight Customer Service

5 years ago by

From introducing Twitter bots for checking flight status, to launching the luxurious Airbus A380, every innovation in airline industry seems …Read More


The Contingency Plan: Not Enough for Tarmac Delays!

5 years ago by

From JetBlue coming under fire for its outrageous 7-hour flight delay, to the 150 turtles that were responsible for lengthy …Read More


The Frequent Flyer Privilege

5 years ago by

In early 80s when American Airlines introduced its customer loyalty and reward program, food was awful, seats were uncomfortable and …Read More


Employee Empowerment Credo still Non-existent in UAE Service Sector

5 years ago by

There is no doubt that UAE’s remarkable economic and social infrastructure has helped it to become one of the most …Read More


Mystery Shopping: Revealing Worldwide Customer Service Fine Points

5 years ago by

Sometimes contemplated as troublemakers, sometimes as spies, others think of them as a force of improvement, Mystery Shoppers have largely …Read More


Dubai, Hospitality & Customer Service

5 years ago by

Dubai is known for being the hub of the best luxurious hotels in both Middle East & North Africa region …Read More


Digitizing Customer Care Through Use of Social Media

5 years ago by

Executive Summary The increasing popularity of social media has forced businesses to realign their corporate strategies worldwide. While marketing has …Read More


Drastic Customer Churns… Does UAE Telecom Industry Lack Common Touch With Its Customers

5 years ago by

“You will have to fill the online application in order to get it fixed”, tells a customer service representative to …Read More


Diversity Management in Middle East and Help Center Outsourcing

5 years ago by

Despite the political unrest in the region, Middle East (ME) continues to show positive trends of economic growth and recovery. …Read More


The Brave New World of In-Flight Customer Service

5 years ago by

From introducing Twitter bots for checking flight status, to launching the luxurious Airbus A380, every innovation in airline industry seems …Read More


The Contingency Plan: Not Enough for Tarmac Delays!

5 years ago by

From JetBlue coming under fire for its outrageous 7-hour flight delay, to the 150 turtles that were responsible for lengthy …Read More


The Frequent Flyer Privilege

5 years ago by

In early 80s when American Airlines introduced its customer loyalty and reward program, food was awful, seats were uncomfortable and …Read More


Employee Empowerment Credo still Non-existent in UAE Service Sector

5 years ago by

There is no doubt that UAE’s remarkable economic and social infrastructure has helped it to become one of the most …Read More


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