5 Customer-Centric Practices Businesses Should Teach Employees

2 years ago by

Focusing on customer-centricity is essential for businesses, however just getting the processes right is not enough to deliver exceptional service …Read More


How Customer Experience Mapping Can Help Improve Service

2 years ago by

Customer experience mapping is one of the most useful techniques to analyze the quality of customer experience from customers’ perspective. …Read More


5 Smart Ways to Handle Negative Customer Feedback

2 years ago by

Negative feedback from customers can turn out to be a great opportunity for businesses to identify the problem areas, improve …Read More


How to Deliver Better Customer Service with Six Sigma

2 years ago by

Six Sigma is a methodology which was introduced in 1986 and focuses on enhancing quality by eliminating defects in any …Read More


5 Tips on Effectively Communicating with Dissatisfied Customers

2 years ago by

Leaving a customer unhappy or dissatisfied with your service can have dire consequences for your business. According to Dimensional Research, …Read More


Tips for Delivering Multilingual Customer Support

2 years ago by

For a business wanting to expand its operations to global markets, it is important to develop multilingual customer support infrastructure. …Read More


5 Basics a Dedicated CSR Should Know

2 years ago by

Customers want personalized experiences and giving them the choice of having a dedicated customer service representative is a great way …Read More


Essentials of Customer Service Courses and Certifications

2 years ago by

Customer service representatives are expected to be well-versed in numerous basic skills, which include problem solving, empathy, excellent communication, understanding …Read More


5 Ways Customer Experience Managers Can Achieve Higher Levels of Customer Satisfaction

2 years ago by

Being a customer service professional, you need to constantly strive for creating amazing and memorable experiences for customers. However, it …Read More


5 Customer-Centric Practices Businesses Should Teach Employees

2 years ago by

Focusing on customer-centricity is essential for businesses, however just getting the processes right is not enough to deliver exceptional service …Read More


How Customer Experience Mapping Can Help Improve Service

2 years ago by

Customer experience mapping is one of the most useful techniques to analyze the quality of customer experience from customers’ perspective. …Read More


5 Smart Ways to Handle Negative Customer Feedback

2 years ago by

Negative feedback from customers can turn out to be a great opportunity for businesses to identify the problem areas, improve …Read More


How to Deliver Better Customer Service with Six Sigma

2 years ago by

Six Sigma is a methodology which was introduced in 1986 and focuses on enhancing quality by eliminating defects in any …Read More


5 Tips on Effectively Communicating with Dissatisfied Customers

2 years ago by

Leaving a customer unhappy or dissatisfied with your service can have dire consequences for your business. According to Dimensional Research, …Read More


Tips for Delivering Multilingual Customer Support

2 years ago by

For a business wanting to expand its operations to global markets, it is important to develop multilingual customer support infrastructure. …Read More


5 Basics a Dedicated CSR Should Know

2 years ago by

Customers want personalized experiences and giving them the choice of having a dedicated customer service representative is a great way …Read More


Essentials of Customer Service Courses and Certifications

2 years ago by

Customer service representatives are expected to be well-versed in numerous basic skills, which include problem solving, empathy, excellent communication, understanding …Read More


5 Ways Customer Experience Managers Can Achieve Higher Levels of Customer Satisfaction

2 years ago by

Being a customer service professional, you need to constantly strive for creating amazing and memorable experiences for customers. However, it …Read More


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