INSIGHTS

In Focus: Daniel Cuffe, Director of Park Operations, Dubai Parks and Resorts

Usman Ghani (June 7, 2017)

In an exclusive interview with CustomerService.ae, the Director of Park Operations at Dubai Parks and Resorts, Daniel Cuffe talks about the various attractions and focus on guest experience at the theme park.

In Focus: Dimitri Koutsoubakis, COO Fit Republik

Usman Ghani (March 8, 2017)

In an interview with CustomerService.ae, Dimitri Koutsoubakis, Chief Operations Officer at Fit Republik, one of UAE’s leading fitness center, touches upon various factors that combine to provide a customer centric experience dedicated to helping customers become “better versions of themselves.

In Focus: Haysam Fahmy, Head of Digital Marketing & Performance, Commercial Bank of Dubai & CBD Now

Usman Ghani (February 28, 2017)

Haysam Fahmy, Head of Digital Marketing & Performance at Commercial Bank of Dubai (CBD) & CBD Now speaks about the launch of CBD Now, UAE’s first digital bank, providing a complete banking solution to customers via mobile app.

In Focus: GM OITE Tarek Ali

Qasim Javed (January 30, 2017)

Tarek Ali, General Manager for OITE Trade Fairs talks about steps being taken to enhance customer experience at the upcoming events being organized by his company in Oman this year.

In Focus: Abdul Hakeem Omar Al Ojaili, Acting CEO of BankDhofar

Usman Ghani (January 25, 2017)

In an exclusive interview with CustomerService.ae, Abdul Hakeem Omar Al Ojaili, ActingCEO of BankDhofar talks in detail about BankDhofar’s digital technologies along with a variety of banking services and innovative features.

In Focus: Ziad Elbatal, Vice President Customer Experience, STC

Usman Ghani (December 8, 2016)

Ziad Elbatal, Vice President of Customer Experience at Saudi Telecom, speaks about STC’s migration towards digitalization across customer care channels.

In Focus: Abhishek Shrivastava, Mall Manager, The Bahrain Mall

Usman Ghani (November 18, 2016)

Abhishek Shrivastava, Mall Manager at The Bahrain Mall highlights various customer-centric factors that give The Bahrain Mall its title of being a family mall, where customers can conveniently find all their needs under one roof.

In Focus: Ameen Al Darawsheh, Director Sales & Marketing, THE TORCH DOHA

Usman Ghani (October 25, 2016)

Ameen Al Darawsheh, Director Sales and Marketing at THE TORCH HOTEL Qatar sheds light on various distinctive and innovative services at the hotel combined with a motivated long serving staff that merge together in providing a unique Customer Experience.

In Focus: Cameron Mitchell, CEO, VOX Cinemas

Usman Ghani (October 17, 2016)

Cameron Mitchell, CEO of the VOX Cinema Network highlights how VOX is taking cinematic experience to a new level with various innovative firsts such as 4DX technology, the famed VOX Gold experience and exclusive kids’ cinema.