INSIGHTS

In focus: Paris Gallery

Usman Ghani (March 28, 2018)

Mohamad Jaber, Group Sales and Marketing Manager at Paris Gallery talks about maintaining premium service standards and the steps they are undertaking to enhance the online shopping experience for their digital customers, bringing it in-line with the services they offer at their outlets.

In Focus: Bullseye

Usman Ghani (March 8, 2018)

Managing Director Riyaz Neem talks about the challenges Bullseye Integrated Marketing faces as an entrepreneurial venture in a business hub like Dubai, and the significance of maintaining the human element in customer service.

In Focus: Nestlé Middle East

Usman Ghani (January 22, 2018)

In an interview with CustomerService.ae, Sayaf Kofahi - Consumer Conversation and Care Center Manager Nestlé speaks about enhancing quality of life by delivering the highest quality of products and services.

In Focus: Symphony Style Hotel Kuwait

Qasim Javed (December 14, 2017)

In an interview with CustomerService.ae, Peter talks about the importance of having a competitive edge, and how Symphony Style Hotel Kuwait has managed to retain that competitive edge through remarkable customer service practices.

In Focus: Salim Al Maskry Head of Sohar Islamic

Usman Ghani (November 1, 2017)

In an interview with CustomerService.ae, Salim Al Maskry talks about providing an exceptional customer service experience to every individual who walks through the doors of the bank.

In Focus: Country Manager Zomato UAE, Oytun Calapover

Usman Ghani (October 17, 2017)

In an interview with CustomerService.ae, Oytun talks about how Zomato, a leading online food delivery service in UAE, upholds a customer-centric demeanor that has resulted in loyal customers having a strong affinity for their brand.

In Focus: GM Mövenpick Hotel Jumeirah Beach

Usman Ghani (September 12, 2017)

In an interview with CustomerService.ae Philip Jones, General Manager at Movenpick Hotel Jumeirah Beach, speaks about their guest-centric approach by having the right people on the team and empowering them.

In Focus: Emaar Properties

Usman Ghani (August 23, 2017)

In an exclusive interview, Jeevan J D’Mello Chief Customer & Community Officer at Emaar Properties speaks about their focus on customer service excellence and their dedication to deliver seamless service standards throughout the customer journey.

In Focus: Aakash John, Head of Careem Call Center

Usman Ghani (August 15, 2017)

In an interview with CustomerService.ae, Aakash talks about how one of UAE’s leading ride-hailing service, Careem is working towards enriching customers’ everyday lives by providing topnotch customer service.

In Focus: Zaal Mohamed Zaal, Chairman of Al Barari

Usman Ghani (August 7, 2017)

Zaal Mohamed Zaal, Founder and Chairman of Al Barari, had a vision of making Al Barari the benchmark for sustainable luxury in the region.