Features

Emotional Intelligence for Customer Retention

How Emotional Intelligence Helps You Enhance Customer Satisfaction

(3 years ago)

Do you know what it takes to turn customers into brand advocates? Most businesses focus on product innovation, competitive price and efficient service. While these factors are essential for attracting ...Read Full Story

Frontline Experience for Business Leaders

Why Frontline Experience is Essential for Business Leaders

(3 years ago)

Great leaders know the importance of creating a customer centric culture within the organization. To promote that culture and vision, they need to experience the role at the frontline interacting with ...Read Full Story

Customer Experience

How Customer Experience Mapping Can Help Improve Service

(3 years ago)

Customer experience mapping is one of the most useful techniques to analyze the ...Read Full Story

Better Customer Service with Six Sigma

How to Deliver Better Customer Service with Six Sigma

(3 years ago)

Six Sigma is a methodology which was introduced in 1986 and focuses on enhancing quality by eliminating defects in any process. It involves gathering and analyzing data to improve processes in compani ...Read Full Story

Robert Jones, Managing Director, Coffee Planet

“We strive to exceed customer expectations”: Robert Jones, Managing Director, Coffee Planet

(3 years ago)

In an exclusive interview, the Managing Director at Coffee Planet, Robert Jones, talks about the company’s 24 hour customer support, rewarding loyalty programs, ...Read Full Story

Patrice Cornee, Resident Manager, ART Rotana, Bahrain

“How we interact with guests during their stay is crucial”: Patrice Cornee, Resident Manager, ART Rotana, Bahrain

(3 years ago)

Patrice Cornee, Resident Manager at the ART Rotana Hotel, talks about consistency in service at every point of the customer journey, through empowered employees, providing elevated levels of personali ...Read Full Story

Data Mining

How Data Mining is Helping Companies Enhance Customer Experience

(3 years ago)

Over the last decade, business intelligence has become an emerging phenomenon that has drastically changed the way companies make operational and strategic decisions. Business Intelligence through dat ...Read Full Story

Rony Mourani, General Manager, Mall of Qatar

“Our Customers are our best brand ambassadors”: Rony Mourani, General Manager, Mall of Qatar

(3 years ago)

Rony Mourani, General Manager of the soon to open Mall of Qatar, describes the various dinning, shopping, entertainment outlets, facilities and services that the mall will be offering to visitors. He ...Read Full Story

Design Thinking To Enhance Customer Service Experience

Using Design Thinking To Enhance Customer Service Experience

(3 years ago)

Design thinking is a concept that enables business leaders to organize and structure the creative process effectively. Design thinking involves solution based thinking by using creativity and adopting ...Read Full Story

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