Features

Thomas Fehlbier, Cluster General Manager, Banana Island Resort Doha

“Our top priority is to raise the bar in hospitality”: Thomas Fehlbier, Cluster General Manager, Banana Island Resort Doha by Anantara

(2 years ago)

In an exclusive interview, Thomas Fehlbier, Cluster General Manager at the Banana Island Resort Doha by Anantara highlights the importance the resort places on employing trained and specialized Custom ...Read Full Story

Social Media Customer Experience

Why Social Media should be used for Better Customer Experience

(2 years ago)

Social media has a broader potential for brand building and client satisfaction. While many businesses are using it for engaging prospects and content marketing, this platform can be effectively used ...Read Full Story

Samir Cherfan, Managing Director, Nissan, Middle East

“We have quality-oriented frontline people ensuring excellence in providing customer service”: Samir Cherfan, Managing Director, Nissan, Middle East

(2 years ago)

Samir Cherfan, Managing Director at Nissan, Middle East speaks about Nissan’s dedication to ‘excellence in service’ through innovation and personalization at all stages of the Customer Journey. ...Read Full Story

Instant Messaging

Customer Service Through Instant Messaging

(3 years ago)

One of the emerging trends in customer service best practices include communication through instant messaging services such as Whatsapp, Facebook Messenger, Line and website-integrated live chat. Many ...Read Full Story

Honesty

Reasons Why You Should Always be Honest with Your Customers

(3 years ago)

Being honest and truthful helps create trust and build stronger relationships between companies and customers. Adapting to the idea of implementing honesty in your business organization, within and e ...Read Full Story

Customer Relationship Management

The Importance of Customer Relationship Management

(3 years ago)

Customer relationship management is one of the most important aspects of effective customer service. Although the role of client relationship has drastically changed over the past few years due to th ...Read Full Story

Improve Customer Experience

3 Reasons Why Understanding Psychology Helps You Improve Customer Experience

(3 years ago)

In order to give your customers something to remember, you must first understand what they want. At the very core, business is not all that different from psychology. Both go hand in hand, as they i ...Read Full Story

Oops

5 Common Misconceptions About Customer Experience

(3 years ago)

Delivering an amazing service experience is certainly the top priority of every business these days. However, in order to ...Read Full Story

Donna Benton, Founder & CEO of the Entertainer

“We take the customer experience seriously”: Donna Benton, Founder & Chairman of the Entertainer

(3 years ago)

Donna Benton, Founder & Chairman of the Entertainer which offers ‘Buy One Get One Free’ deals for different outlets talks about the importance of listening to customers and adapting to provid ...Read Full Story

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