Features

Abdul Hakeem Omar Al Ojaili, Acting CEO of BankDhofar

“We understand our customers’ needs and requirements”: Abdul Hakeem Omar Al Ojaili, Acting CEO of BankDhofar

(2 years ago)

In an exclusive interview with CustomerService.ae, Abdul Hakeem Omar Al Ojaili, ActingCEO of BankDhofar talks in detail about BankD ...Read Full Story

Customer Loyalty

Effective Strategies on Attaining Loyal Customers

(2 years ago)

Assortment in product range and buying options has increased the investment companies make in order to gain customers and win their loyalty. Businesses are now gaining competitive edge on the basis of ...Read Full Story

Ziad Elbatal, Vice President Customer Experience, STC

“We customize our customers’ journey”: Ziad Elbatal, Vice President Customer Experience, STC

(2 years ago)

Ziad Elbatal, Vice President of Customer Experience at Saudi Telecom, speaks about STC’s migration towards digitalization across customer care channels. He also talks about STC’s “Voice of Custo ...Read Full Story

Abhishek Shrivastava, Mall Manager at The Bahrain Mall

“We have adopted a hands-on, face to face customer service approach”: Abhishek Shrivastava, Mall Manager, The Bahrain Mall

(2 years ago)

Abhishek Shrivastava, Mall Manager at The Bahrain Mall highlights various customer-centric factors that give The Bahrain Mall its title of being a family mall, where customers can conveniently find al ...Read Full Story

Ameen Al Darawsheh, Director Sales & Marketing, THE TORCH DOHA

“We continue offering our guests extended, personalized service”: Ameen Al Darawsheh, Director Sales & Marketing, THE TORCH DOHA

(2 years ago)

Ameen Al Darawsheh, Director Sales and Marketing at THE TORCH HOTEL Qatar sheds light on various distinctive and innovative services at the hotel combined with a motivated long serving staff that merg ...Read Full Story

Cameron Mitchell, CEO, VOX Cinemas

“Customer feedback is a vital barometer of our success”: Cameron Mitchell, CEO, VOX Cinemas

(2 years ago)

Cameron Mitchell, CEO of the VOX Cinema Network highlights how VOX is taking cinematic experience to a new level with various innovative firsts such as 4DX technology, the famed VOX Gold experience an ...Read Full Story

Thomas Fehlbier, Cluster General Manager, Banana Island Resort Doha

“Our top priority is to raise the bar in hospitality”: Thomas Fehlbier, Cluster General Manager, Banana Island Resort Doha by Anantara

(2 years ago)

In an exclusive interview, Thomas Fehlbier, Cluster General Manager at the Banana Island Resort Doha by Anantara highlights the importance the resort places on employing trained and specialized Custom ...Read Full Story

Social Media Customer Experience

Why Social Media should be used for Better Customer Experience

(2 years ago)

Social media has a broader potential for brand building and client satisfaction. While many businesses are using it for engaging prospects and content marketing, this platform can be effectively used ...Read Full Story

Samir Cherfan, Managing Director, Nissan, Middle East

“We have quality-oriented frontline people ensuring excellence in providing customer service”: Samir Cherfan, Managing Director, Nissan, Middle East

(2 years ago)

Samir Cherfan, Managing Director at Nissan, Middle East speaks about Nissan’s dedication to ‘excellence in service’ through innovation and personalization at all stages of the Customer Journey. ...Read Full Story

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