Features

James Hewitson

James Hewitson, GM at Al Baleed Resort Salalah by Anantara talks about their Guest-Centric Philosophy

(1 month ago)

James Hewitson, the General Manager at Al Baleed Resort Salalah by Anantara, Oman says going above and beyond guests’ expectations is at the center of their strategy to deliver a wo ...Read Full Story

motion gate

“Our team is empowered to make sure our guests have an amazing experience”: Daniel Cuffe, Director of Park Operations, Dubai Parks and Resorts

(2 months ago)

In an exclusive interview with CustomerService.ae, the Director of Park Operations at Dubai Parks and Resorts, Daniel Cuffe talks about the various attractions and focus on guest experience at the the ...Read Full Story

Dimitri Koutsoubakis, COO Fit Republik

Dimitri Koutsoubakis, COO Fit Republik Talks about Customer Experience Being at the Heart of the Business Model

(5 months ago)

In an interview with CustomerService.ae, Dimitri Koutsoubakis, Chief Operations Officer at Fit Republik, one of UAE’s leading fitness center, touches upon various factors that combine to provide a c ...Read Full Story

Haysam Fahmy

“The key to loyalty is continuous two way conversation and engagement”: Haysam Fahmy, Head of Digital Marketing & Performance, Commercial Bank of Dubai & CBD Now

(5 months ago)

Haysam Fahmy, Head of Digital Marketing & Performance at Commercial Bank of Dubai (CBD) & CBD Now speaks about the launch of CBD Now, UAE’s first digital bank, providing a complete banking s ...Read Full Story

Customer Support Trends

Customer Support Trends & Expectations for 2017

(6 months ago)

2016 was a year of technological advancement in terms of the way customer service is delivered. As customers become more tech savvy with every passing day, their expectations and demands from business ...Read Full Story

GM OITE Tarek Ali

GM OITE Tarek Ali Speaks About Improving Customer Experience at Trade Fairs

(6 months ago)

Tarek Ali, General Manager for OITE Trade Fairs talks about steps being taken to enhance customer experience at the upcoming events being organized by his company in Oman this year. Q: Can ...Read Full Story

Abdul Hakeem Omar Al Ojaili, Acting CEO of BankDhofar

“We understand our customers’ needs and requirements”: Abdul Hakeem Omar Al Ojaili, Acting CEO of BankDhofar

(6 months ago)

In an exclusive interview with CustomerService.ae, Abdul Hakeem Omar Al Ojaili, ActingCEO of BankDhofar talks in detail about BankD ...Read Full Story

Customer Loyalty

Effective Strategies on Attaining Loyal Customers

(7 months ago)

Assortment in product range and buying options has increased the investment companies make in order to gain customers and win their loyalty. Businesses are now gaining competitive edge on the basis of ...Read Full Story

Ziad Elbatal, Vice President Customer Experience, STC

“We customize our customers’ journey”: Ziad Elbatal, Vice President Customer Experience, STC

(8 months ago)

Ziad Elbatal, Vice President of Customer Experience at Saudi Telecom, speaks about STC’s migration towards digitalization across customer care channels. He also talks about STC’s “Voice of Custo ...Read Full Story