Features

Dimitri Koutsoubakis, COO Fit Republik

Dimitri Koutsoubakis, COO Fit Republik Talks about Customer Experience Being at the Heart of the Business Model

(3 weeks ago)

In an interview with CustomerService.ae, Dimitri Koutsoubakis, Chief Operations Officer at Fit Republik, one of UAE’s leading fitness center, touches upon various factors that combine to provide a c ...Read Full Story

Haysam Fahmy

“The key to loyalty is continuous two way conversation and engagement”: Haysam Fahmy, Head of Digital Marketing & Performance, Commercial Bank of Dubai & CBD Now

(4 weeks ago)

Haysam Fahmy, Head of Digital Marketing & Performance at Commercial Bank of Dubai (CBD) & CBD Now speaks about the launch of CBD Now, UAE’s first digital bank, providing a complete banking s ...Read Full Story

Customer Support Trends

Customer Support Trends & Expectations for 2017

(2 months ago)

2016 was a year of technological advancement in terms of the way customer service is delivered. As customers become more tech savvy with every passing day, their expectations and demands from business ...Read Full Story

GM OITE Tarek Ali

GM OITE Tarek Ali Speaks About Improving Customer Experience at Trade Fairs

(2 months ago)

Tarek Ali, General Manager for OITE Trade Fairs talks about steps being taken to enhance customer experience at the upcoming events being organized by his company in Oman this year. Q: Can ...Read Full Story

Abdul Hakeem Omar Al Ojaili, Acting CEO of BankDhofar

“We understand our customers’ needs and requirements”: Abdul Hakeem Omar Al Ojaili, Acting CEO of BankDhofar

(2 months ago)

In an exclusive interview with CustomerService.ae, Abdul Hakeem Omar Al Ojaili, ActingCEO of BankDhofar talks in detail about BankD ...Read Full Story

Customer Loyalty

Effective Strategies on Attaining Loyal Customers

(4 months ago)

Assortment in product range and buying options has increased the investment companies make in order to gain customers and win their loyalty. Businesses are now gaining competitive edge on the basis of ...Read Full Story

Ziad Elbatal, Vice President Customer Experience, STC

“We customize our customers’ journey”: Ziad Elbatal, Vice President Customer Experience, STC

(4 months ago)

Ziad Elbatal, Vice President of Customer Experience at Saudi Telecom, speaks about STC’s migration towards digitalization across customer care channels. He also talks about STC’s “Voice of Custo ...Read Full Story

Abhishek Shrivastava, Mall Manager at The Bahrain Mall

“We have adopted a hands-on, face to face customer service approach”: Abhishek Shrivastava, Mall Manager, The Bahrain Mall

(4 months ago)

Abhishek Shrivastava, Mall Manager at The Bahrain Mall highlights various customer-centric factors that give The Bahrain Mall its title of being a family mall, where customers can conveniently find al ...Read Full Story

Ameen Al Darawsheh, Director Sales & Marketing, THE TORCH DOHA

“We continue offering our guests extended, personalized service”: Ameen Al Darawsheh, Director Sales & Marketing, THE TORCH DOHA

(5 months ago)

Ameen Al Darawsheh, Director Sales and Marketing at THE TORCH HOTEL Qatar sheds light on various distinctive and innovative services at the hotel combined with a motivated long serving staff that merg ...Read Full Story