Denis Glibic from Hyatt Hotel

Denis Glibic from Hyatt Hotel Shares Why Guests Form the Core of their Customer Satisfaction Strategy

(2 months ago)

Denis Glibic, Hyatt’s Cluster Director of Sales & Marketing for Tanzania, Zanzibar and Ethiopia, reveals how the Hyatt Hotels’ culture of c ...Read Full Story

Mohammed Al Kilany from Al Dyafa Hotel

Mohammed Al Kilany from Al Dyafa Hotel Emphasises on Personalization as Key to Successful Hotel Management

(3 months ago)

Mohammed Al Kilany, General Manager at Al Dyafa Hotel Oman talks about how a well-trained team and a customer-centric approach has helped maintain ...Read Full Story


Hameed Ali From Gulf Hotels Bahrain Talks About How a Friendly Approach Results in Lifelong Customers

(3 months ago)

Hameed Ali, General Manager Gulf Hotel, shares how a customer-centric approach leads to a memorable customer experience -every time. Q: In yo ...Read Full Story

Mohamed Kamal from Gevora Hotel

Mohamed Kamal from Gevora Hotel Talks About Ensuring an Exceptional Guest Experience – Every Time

(7 months ago)

Mohamed Kamal, a part of hotel management at Gevora Hotel in Dubai, shares his insights on cultivating memorable guest experiences. Q. In your opinion, what sets Gevora Hotel apart from oth ...Read Full Story

Fitness First

Kate Milewska from Fitness First Middle East talks about their customer centric approach in all strategic decisions

(10 months ago)

Kate Milewska, Group Central Operations and Customer Service Manager at Fitness First Middle East – one of the largest privately owned health club groups and a part of the Landmark Group, speaks to ...Read Full Story


Front Office Manager at Novel Hotel City Center, Lee Day Talks About Memorable Guest Experiences

(11 months ago)

Lee Day , Front Office Manager at Novel Hotel City Center in Abu Dhabi talks about the strategies in place to sustain customer service excellence while ...Read Full Story

Riyaz Neem

Delivering genuine customer interactions in a world of automation

(1 year ago)

Managing Director Riyaz Neem talks about the challenges Bullseye Integrated Marketing faces as an entrepreneurial venture in a business hub like Dubai, and the significance of maintaining the human el ...Read Full Story


Sayaf Kofahi of Nestlé Middle East talks about delivering quality consumer experiences

(1 year ago)

In an interview with CustomerService.ae, Sayaf Kofahi - Consumer Conversation and Care Center Manager Nestlé speaks about enhancing quality of life by delivering the highest quality of products and s ...Read Full Story

Peter Schuler

Peter Schuler, GM Symphony Style Hotel Kuwait, talks about acing customer service

(1 year ago)

In an interview with CustomerService.ae, Peter talks about the importance of having a competitive edge, and how Symphony Style Hotel Kuwait has managed to ...Read Full Story

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