GM Mövenpick Hotel Jumeirah Beach

GM Mövenpick Hotel Jumeirah Beach speaks about personalized service to create unique moments for guests

(2 weeks ago)

In an interview with CustomerService.ae Philip Jones, General Manager at Movenpick Hotel Jumeirah Beach, speaks about their guest-centric approach by having the right p ...Read Full Story


Emaar Properties’ Chief Customer & Community Officer talks about their Customer-First Approach

(1 month ago)

In an exclusive interview, Jeevan J D’Mello Chief Customer & Community Officer at Emaar Properties speaks about their focus on customer service e ...Read Full Story


Head of Careem Call Center Aakash John talks about wowing customers

(1 month ago)

In an interview with CustomerService.ae, Aakash talks about how one of UAE’s leading ride-hailing service, Careem is working towards enriching customers’ everyday lives by providing topnotch ...Read Full Story

Zaal Mohamed Zaal

Zaal Mohamed Zaal, Chairman of Al Barari, an exclusive residential community in Dubai, talks about ‘going the extra mile’ for enhanced customer experience

(2 months ago)

Zaal Mohamed Zaal, Founder and Chairman of Al Barari, had a vision of making Al Barari the benchmark for sustainable luxury in the region. In an interview with Customer ...Read Full Story

James Hewitson

James Hewitson, GM at Al Baleed Resort Salalah by Anantara talks about their Guest-Centric Philosophy

(3 months ago)

James Hewitson, the General Manager at Al Baleed Resort Salalah by Anantara, Oman says going above and beyond guests’ expectations is at the center of their strategy to deliver a wo ...Read Full Story

motion gate

“Our team is empowered to make sure our guests have an amazing experience”: Daniel Cuffe, Director of Park Operations, Dubai Parks and Resorts

(4 months ago)

In an exclusive interview with CustomerService.ae, the Director of Park Operations at Dubai Parks and Resorts, Daniel Cuffe talks about the various attractions and focus on guest experience at the the ...Read Full Story

Dimitri Koutsoubakis, COO Fit Republik

Dimitri Koutsoubakis, COO Fit Republik Talks about Customer Experience Being at the Heart of the Business Model

(7 months ago)

In an interview with CustomerService.ae, Dimitri Koutsoubakis, Chief Operations Officer at Fit Republik, one of UAE’s leading fitness center, touches upon various factors that combine to provide a c ...Read Full Story

Haysam Fahmy

“The key to loyalty is continuous two way conversation and engagement”: Haysam Fahmy, Head of Digital Marketing & Performance, Commercial Bank of Dubai & CBD Now

(7 months ago)

Haysam Fahmy, Head of Digital Marketing & Performance at Commercial Bank of Dubai (CBD) & CBD Now speaks about the launch of CBD Now, UAE’s first digital bank, providing a complete banking s ...Read Full Story

Customer Support Trends

Customer Support Trends & Expectations for 2017

(8 months ago)

2016 was a year of technological advancement in terms of the way customer service is delivered. As customers become more tech savvy with every passing day, their expectations and demands from business ...Read Full Story

Meet The Live Chat People At GITEX  2017

1 conference, 5 days, 15 presentations, 20 interactive sessions. At GITEX 2017, we are setting new standards of customer experience with new Live Chat features, insightful demos, interactive Q&A and training games!