Etihad’s A380 and B787 to Deliver Outstanding Service and In-Flight Experience

Etihad Airway’s aims to deliver an exceptional customer experience, offering luxury and comfort of high quality.

Customers flying Etihad Airways, the leading Airline of United Arab Emirates, is aiming to provide a luxurious customer experience to its valued passengers. The airline has introduced extravagant and comfortable, hotel-style bedrooms on its Airbus A380 and Boeing B787 Dreamliner.

The Residence, the cabin located at the upper-deck of the A380 delivers its customers with a living room, separate double bedroom and en-suite shower. Customers will also be given the service of a personal butler who will be fully trained.

First Apartments, the cabin first known as the first class on A380 is also located on the upper deck, and will provide customers with private suites and separate reclining seat and full beds. This class will also consist of a private vanity unit and chilled mini-bar.

The A380 will supply customers with full mobile coverage and Wi-Fi services, whereas the B787 will be offering Wi-Fi only.

James Hogan, Etihad Airways’ President and Chief Executive Officer, said: “These new living spaces will raise inflight product and service standards to their highest level yet in commercial aviation and alter air travelers’ expectations of inflight comfort and luxury forever. Etihad Airways’ A380 and B787 will deliver the most advanced airline cabins in the industry, while meeting all weight, range and cost targets at our desired seat count. This will allow us to offer products unparalleled in quality and style, yet at competitive prices across all three cabins.”

The business and economy classes have been redesigned to The Business Studio and Economy Smart Seat, which will be on both A380 and the B787.

Related articles

• Etihad Offers Guest Miles for Personal Cargo Shipments
• Why Airline Industry is still failing to Deliver Optimal Customer Service?