Dubai, UAE: January 16, 2018 – CustomerService.ae, a project of LiveAdmins DMCC, has once again partnered up with IQPC for the 7th Annual Customer Experience Management (CEM) in Telecoms conference. The event is being held from 6th to 8th of May, 2018 in Dubai.
“I am pleased to announce that CustomerService.ae will be joining the lineup of prestigious partners at IQPC again this year. Our team will be sharing their insights and experiences on how to enhance customer experience in the digital era at the event” said Hamza Nasir, Director Strategic Relations for CustomerService.ae
The conference will bring together leading experts on CEM from the telecom industry to underscore how to deploy innovative technologies including artificial intelligence, robotic process, virtual reality and predictive analytics to take your CEM to the next level.
The 2018 Middle East chapter of CEM in Telecoms will include discussions and highlight case studies about optimizing next-generation technologies, harnessing the power of big data, and deriving the best metrics for measuring customer satisfaction.
The featured speakers at the event are from telecom giants such as du, Virgin Mobile, Vodafone, Etisalat, Telefónic and many more.
The event will offer participants the opportunity to interact with CEM experts and C-level executives from across the globe. The discussion will include how to efficiently manage customer experience from fixed networks and discover new ways to efficiently capture customer feedback.
CustomerService.ae is the only resource in the GCC region which publishes best practices, expert interviews, in-depth articles and industry reports to enhance customer experience for all types of businesses. It is also offering all-in-one social media management and DIY productivity games for customer service departments.