Dubai Electricity and Water Authority has announced that some of the services will be available to its commercial customers from 1st of April 2015, only through its website or smart app. Some of these services include, final bill request, updating customer information and customer enquiries. This is being done in line with the vision to transform Dubai into a smart city and help conserve the environment.
DEWA with its latest updates on the website and smart app has equipped customers to efficiently conduct transactions online which makes the entire process easier for them and saves time.
HE Saeed Mohammed Al Tayer, MD & CEO of DEWA has encouraged customers in particular to benefit from the new electronic service. He said that the new smart service offers convenience, and would help customers save their time and effort. Government institutions offering smart services are part of a larger plan to make Dubai into a well-integrated, smart city. DEWA’s smart transformation is part of an effort to enhance customer experience and improve satisfaction levels.
The new smart service is environmentally friendly. According to an estimate, in 2013 alone, 11,000 tonnes of carbon dioxide emission have been eliminated as 3.3 million transactions were conducted online.
DEWA’s smart services are being set up to meet the demands of all customer segments. Customers, consultants, job seekers and other government organizations will be able to benefit from these services.
DEWA’s customers can download its official app which is available on all major mobile platforms including Android, iOS, Blackberry and Windows.