Featured

Customer Service Tips for New Entrepreneurs

Usman Ghani (November 21, 2016)

New entrepreneurs are often faced with challenges as they try to grow the business and come across different kinds of customers. However, if you understand the basics, learn the dynamics of exceptional customer service and how to achieve that, you will be able to build a strong foundation for your business. Make sure you’re doing … Continue reading Customer Service Tips for New Entrepreneurs

Tips to Devise an Effective Customer Experience Management Plan

Usman Ghani (November 17, 2016)

Excelling at offering better customer experience is vital for retaining clients and building good brand repute. A successful client experience program needs proper planning and there might be several challenges that you face while doing so. Start off by inculcating a client-centric approach throughout your organization, make it mandatory for everyone in your company to … Continue reading Tips to Devise an Effective Customer Experience Management Plan

How to Restore Lost Customer Confidence

Usman Ghani (November 14, 2016)

Regardless of the care and caution you ensure when it comes to serving customers, complaints and issues are inevitable. There will always be some customers who are unhappy with your product or service. The question is how to restore their confidence in your business? What measures should you take that will ensure you win them … Continue reading How to Restore Lost Customer Confidence

Essentials of an Effective Customer Satisfaction Strategy

Usman Ghani (November 8, 2016)

Setting your goals for customer satisfaction would help focus your efforts in the right direction. Devising a strategy that is based on creating a satisfactory service experience would help you build a strong and loyal customer base. Happy and contented clients spread positive word about a business and hence it is important to exceed their … Continue reading Essentials of an Effective Customer Satisfaction Strategy

Improving Communication Skills through Training Workshops

Usman Ghani (November 4, 2016)

Investing in improving the communication skills of your staff will result in benefits for the business in the long run. Training workshops and games are one of the many ways in which businesses can engage their employees in a fun and creative manner whilst polishing their communication skills. These trainings can be conducted outdoors or … Continue reading Improving Communication Skills through Training Workshops

5 Things That Will Make Your Customers Always Choose You

Usman Ghani (November 2, 2016)

Exceptional customer service is the key differentiator that makes customers give preference to a business. What are the factors that make customers always choose a brand? Developing a strong bond with clients requires understanding of their needs and emotions. In order to create a service experience that keeps them coming back to you, get to … Continue reading 5 Things That Will Make Your Customers Always Choose You

Essential Soft Skills for Outstanding Customer Service

Usman Ghani (October 31, 2016)

What makes your customer service great? For businesses, every customer service representative must specialize in certain soft skills to be able to cater to clients and improve the experience for them. These interpersonal skills such as communication, active listening, problem solving, patience, collaboration etc. will enable your CSRs to get insight on client needs, likes, … Continue reading Essential Soft Skills for Outstanding Customer Service

Effective Team Building for Customer Service Staff

Usman Ghani (October 26, 2016)

For any business, team building exercises are a prerequisite for enhancing productivity of employees and creating a healthy workplace environment. Conducting team building activities motivates employees and boosts their creativity. For customer service staff, one of the essential customer service skills is to work and collaborate in teams to make sure that communication and processes … Continue reading Effective Team Building for Customer Service Staff

How to Express your Gratitude towards Customers Using Social Media

Usman Ghani (October 14, 2016)

It is believed that words do not hold the gravity of actions. If you wish to show your gratitude and get through to your clients, a mere “thank you” each time won’t cut it. You must think of new and innovative ways of expressing your gratitude and show appreciation to customers on effective platforms. Social … Continue reading How to Express your Gratitude towards Customers Using Social Media

How to Use Social Media for Insightful Customer Feedback

Usman Ghani (October 7, 2016)

Customer feedback is the most effective way for businesses to rectify their mistakes and improve service experience. However, gathering quick and honest feedback from clients has always been a challenging endeavor. With the increasing use of social media, more and more people are turning towards it. According to research by Conversocial, 43% customers want social … Continue reading How to Use Social Media for Insightful Customer Feedback