Best Practices

Super Support Agent

Do You Have What It Takes To Be A Super Support Agent?

(2 years ago)

In every customer support team, there are some agents who stand out in every aspect as they understand how to meet and exceed customer expectations, needs and demands. These individuals may be termed ...Read Full Story

Customers Coming Back

3 Simple Ways to Keep Your Customers Coming Back

(2 years ago)

Customer retention is one of the biggest challenges faced by businesses when so many choices are readily available to consumers. They may engage with you once, buy from you but then abandon your busin ...Read Full Story

Customer Service Discussion

How to Offer Great Customer Service on a Budget

(2 years ago)

Research suggests that for customers of today, effective client care and positive consumer experiences are a decisive factor in staying loyal to a business. If you are a startup or a small business, h ...Read Full Story

How to Handle a Customer

Handling a Customer Service Nightmare

(2 years ago)

Customer service excellence is the ultimate goal customer service representatives of any organiz ...Read Full Story

Millennials Customer Service

5 Tips on Offering Effective Customer Service to Millennials

(2 years ago)

Millennials today have stronger purchasing power than before and businesses are looking to devise strategies to attract and engage this tech-savvy generation. With the internet being at the core of th ...Read Full Story

Quality Customer Service

6 Ways Online Businesses Can Measure Customer Service Quality

(2 years ago)

Many businesses claim to provide exceptional customer service. How is their claim verified? The answer can be deduced from various ways that are deployed to gauge the quality of client support being o ...Read Full Story

Efficient Customer Support

5 Tips for Offering Efficient Customer Support Online

(2 years ago)

The increase in varying platforms used to engage and interact with customers has led companies to expand their customer service offerings. The evolution of technology’s role in providing service has ...Read Full Story

Customer Happiness

4 Ways to Enhance Customer Happiness

(2 years ago)

For businesses, making sure customers are happy is an important step towards gaining customer loyalty. Happy customers not only buy your products but also suggest them to their social circle and event ...Read Full Story

Memorable Customer Experience at Restaurants

6 Strategies for Creating a Memorable Customer Experience at Restaurants

(2 years ago)

Starting a restaurant business and making customers love the food and service you offer isn’t an easy job. Customer preferences are ever changing and their demands keep increasing with time as well. ...Read Full Story

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