Best Practices

Frontline Employees Skills

4 Key Skills for All Frontline Employees

(1 year ago)

A frontline employee or someone who deals directly with customers is one of the most important representative of the business. The manner in which frontline employees e ...Read Full Story

Angry customers

4 Tips On Handling Angry Customers

(1 year ago)

No matter what business you are in, you will always have some customers who are angry, irritated and annoyed with you. Customers can be angry because of various reasons ...Read Full Story

Customers Brand Advocates

4 Ways to Turn Customers into Brand Advocates

(2 years ago)

Are your customers truly passionate about your brand? Do they demonstrate zeal and loyalty for your products? For any business to gain loyalty, maintaining strong relat ...Read Full Story

customer complaint

4 Tips to Deal with Customer Complaints

(2 years ago)

Businesses should consider customer complaints as an important asset that can be used to improve their products and service. Whenever a complaint comes in, the best way ...Read Full Story

Customer Service satisfaction

4 Indicators of Bad Customer Service

(2 years ago)

Is your business having trouble retaining customers? Are they moving away towards your competitors?  With so many available options, it has become harder to keep clien ...Read Full Story

Customer Service Interactions

3 Ways to Improve Customer Service Interactions

(2 years ago)

Your customers will always remember the service you provide. Along with the quality of your products, the way you communicate and handle them are decisive factors that ...Read Full Story

Happy Customers

6 Tips for Creating Happiness for Customers

(2 years ago)

Amidst growing competition, keeping your customers happy so that they keep coming back to you is vital. Successful businesses invest their time, money and effort in bui ...Read Full Story

Customer Service

5 Signs Your Customer Service Needs a Revamp

(2 years ago)

Customer service is a decisive factor when it comes to client retention and loyalty. Bad service not only leads to a client leaving but also generates negative word of ...Read Full Story

Habits customer service

5 Habits of Highly Effective Customer Service Representatives

(2 years ago)

No matter how good your product is or how talented your employees are, a major element that customers remember is the experience they have when interacting with a repre ...Read Full Story

We use cookies to personalize your experience on our website. By continuing on our website you accept our use of cookies. You can read our privacy policy here.

Human Skills 2020

Attend a one-day workshop to learn skills for the future workplace! Limited seats left!
Secure Your Spot Now