Best Practices

Loyalty Cards

Loyalty Cards: Successfully Retaining Customers

(4 years ago)

Loyalty cards are always a part of companies aiming to increase customer loyalty as well as shopping frequency of the customers. Loyalty cards provide a method of identification of customers and what ...Read Full Story

Digital Marketing

Tactics for Digital Marketing

(4 years ago)

Digital Marketing has brought an array of new strategies and objectives for companies in order to increase product sales and reach out to customers. The advancements in technology now demand companies ...Read Full Story

Customer Service Staff Motivation

5 Ways to Motivate Customer Service Staff

(4 years ago)

One the most important aspects of improving customer service experience includes motivation and maintaining high morale among the staff members of a customer service team. There are multiple strategie ...Read Full Story

Customer Service Performance

Tips for Monitoring and Evaluating Customer Service Performance

(4 years ago)

In order to establish and run a successful business, the quality of customer service experience must be maintained, monitored and constantly improved. As businesses around the world become more and mo ...Read Full Story

Customers Shopping Experience

Supermarkets Quest for Better Customer Service

(4 years ago)

Supermarkets have expanded over the years as consumers have embraced the idea of ‘All under one roof’ shopping experience, especially in developed countries. In 2011, a survey carried out by Empat ...Read Full Story

Quality Customer Service at Airports

Winning Strategies for Delivering Quality Customer Service at Airports

(4 years ago)

Air travel has grown tremendously in the last couple of decades, with airports playing a significant role towards it. The experience a customer has with an airline is directly proportional with the ex ...Read Full Story

Customer Loyalty

5 Tips for Building Customer Loyalty

(5 years ago)

Customer loyalty is all about building customer attitude towards favoring a particular brand over others. There can be many reasons why customers prefer one brand over others which includes convenienc ...Read Full Story

Language Barrier With Customers

6 Tips for Overcoming the Language Barrier With Customers

(5 years ago)

How do companies meet the challenge of providing customer service and support in a multicultural environment where representatives are interacting with customers from different backgrounds who speak m ...Read Full Story

Customer Engagement

Strategies for Successful Online Customer Engagement

(5 years ago)

The power of social media and the web has transformed the way businesses interact with their customers and try to create awareness as well as brand loyalty. In order to inculcate strong relationships ...Read Full Story

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