Will 2019 finally be the year that we exclusively converse with robots rather than humans at the customer care counter? While this may not be the case across all industries, technology’s impact on customer service is hard-to-ignore.
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When employees hear the word ‘training’, they usually associate it with it being a formal theory-based session.
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The modern consumer is firmly in the driving seat, especially when it comes to purchasing products and services.
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Usman Ghani (April 27, 2015)
Most of us find it a hassle to fill in customer surveys. Though we might love the products and customer service offered at a particular mall or restaurant, we feel reluctant to rate these because of the stereotypical questions and the time taken up by surveys. This is a chronic issue with customer surveys that … Continue reading Tips for Creating Responsive Customer Surveys
Read MoreHuman Resource (HR) policy plays a vital role in the success of any business. Since HR oversees a wide range of administrative functions, which includes salaries, hiring of employees, benefits and much more. Therefore, human resource department is required to formulate policies that can enable businesses to smoothly operate their functions. A failure in this … Continue reading How Poor HR Policies Can Impact a Company and Its Customer Service
Read MoreWithout incorporating the concept of cultural diversity in your customer service strategy, you would not be able to win the hearts of a global audience. Getting well-acquainted with the cultural differences and developing a customer service approach accordingly would not only earn you a competitive edge but will also prove effective in enhancing customer satisfaction. … Continue reading How Understanding Cultural Contexts Can Help You With Customer Satisfaction
Read MoreDrive- through is one of the most popular services offered by fast food restaurants. Customers primarily use drive-through services because it helps them save time and adds to their convenience, since they don’t have to park and get out of their vehicles in order to get food. Below is a list of expectations customers might … Continue reading 5 Ways to Enhance Service Delivery at Drive- through Restaurants
Read MoreOne of the decisive factors for the success of a small business is customer retention. In the competitive business world, getting repeat customers is quite challenging, especially for small businesses. However, having limited resources does not mean that you cannot build a strong lasting relationship with the customers. All it takes is a smart strategy … Continue reading 5 Simple Tips for Small Businesses to Enhance Customer Retention
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Usman Ghani (April 14, 2015)
An important aspect for any company is to find out the current needs and wants of customers in a particular market. Companies around the world allocate millions of dollars for market research since it is paramount to creating a customer-centric product or service. The competitive environment of today’s global market has promoted the notion that … Continue reading How Focus Groups Can Help Redefine Customer Experience
Read MoreDisgruntled customers have the most negative influence on any company’s brand value. It is very important to understand that winning back customers is more than PR management. At its core, quality customer service tells the customers’ that the company really cares about them. In order to grow the customer base, a company needs to retain … Continue reading 5 Strategies on How to Win Back a Customer Through Quality Service
Read MoreHandling customer service issues always require an intelligent approach. While many businesses strive hard to offer customers a worthwhile experience, the endeavor may turn out to be a futile one without equipping your team with the necessary skills. There are a number of training workshops available out there, however, you ought to pick up the … Continue reading 5 Ways Training Workshops Can Help Deliver Better Customer Service
Read MoreEffective provision of government services is an important part of lifestyle for residents and expatriates alike. People have to constantly interact with various government agencies for several needs. The most common concerns customers often have regarding service includes processing time, long wait times, redundant activities and wastage. Government departments must find ways to streamline their … Continue reading 6 Smart Tips to Enhance Customer Service at Government Departments
Read MoreStudies have revealed that customer satisfaction is a precursor to both customer loyalty and customer retention. Since loyal customers tend to not only do business with a particular company that they look up to and love, they promise the company profits and dedicated following. As a result organizations today are employing more resources to improve … Continue reading 4 Tips to Improve Customer Service by Embracing a Holistic Approach
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