Best Practices

Digital Environment

Customer Communication: Setting the Right Tone in a Digital Environment

(12 months ago)

Effectively communicating with customers is essential for success in business. ‘It’s not what you said, but how you said it’ makes perfect sense when we are considering customer service. With ra ...Read Full Story


How to Engineer Empathy In Your Company’s Architecture

(1 year ago)

Empathy is the ability to understand the emotions of another person and is vital for those working in customer service. For businesses today, hiring individuals who not only specialize in a certain sk ...Read Full Story

Customer Care

5 Ways to Show Customers You Care

(1 year ago)

The change in buyer-to-seller dynamics has transformed the way customer happiness is perceived by both customers and businesses. Customer satisfaction is the new treasu ...Read Full Story

Customer Service game

Applying Game Based Learning in Customer Service

(1 year ago)

Learning new skills is essential not only for personal development and career progression but also to ensure business growth. For those working in customer service, cer ...Read Full Story

Experience for Customers

4 Ways Hotels Can Create an Unforgettable Experience

(1 year ago)

People travel every day out of necessity or desire to be somewhere, but where to stop is entirely a choice that depends on personal predilection. The question here is: ...Read Full Story

Myths Concept Metal Letterpress Type

4 Common Customer Experience Myths

(1 year ago)

The landscape of customer experience (CX) is undergoing rapid transformation with the convergence of technology, social media marketing and changing consumer behavior. The old model of just simply buy ...Read Full Story

Customer Service Skill

5 Ideas for Retail Stores to Create an Impactful Experience

(1 year ago)

Ever wonder why that lady who spent a considerable amount of money at your store a month ago never came back around? Or why that man keeps going to your competitor acro ...Read Full Story

Frontline Employees Skills

4 Key Skills for All Frontline Employees

(1 year ago)

A frontline employee or someone who deals directly with customers is one of the most important representative of the business. The manner in which frontline employees e ...Read Full Story

Angry customers

4 Tips On Handling Angry Customers

(1 year ago)

No matter what business you are in, you will always have some customers who are angry, irritated and annoyed with you. Customers can be angry because of various reasons ...Read Full Story

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