Best Practices

Millennial

Is Your Customer Service Millennial Ready?

(1 year ago)

Millennials are the first truly digital generation and they are changing the rules for customer service. Many of them are entering their prime spending years and as compared to the baby boomers, they ...Read Full Story

Coach

5 Techniques to Coach Your Team to Customer Service Excellence

(1 year ago)

Whether it is a duo handling all the calls and complaints or a dedicated team of agents trained to cater to the customer’s every qualm and concern - there is always room for improvement in customer ...Read Full Story

Digital Environment

Customer Communication: Setting the Right Tone in a Digital Environment

(1 year ago)

Effectively communicating with customers is essential for success in business. ‘It’s not what you said, but how you said it’ makes perfect sense when we are considering customer service. With ra ...Read Full Story

Empathy

How to Engineer Empathy In Your Company’s Architecture

(1 year ago)

Empathy is the ability to understand the emotions of another person and is vital for those working in customer service. For businesses today, hiring individuals who not only specialize in a certain sk ...Read Full Story

Customer Care

5 Ways to Show Customers You Care

(1 year ago)

The change in buyer-to-seller dynamics has transformed the way customer happiness is perceived by both customers and businesses. Customer satisfaction is the new treasu ...Read Full Story

Customer Service game

Applying Game Based Learning in Customer Service

(1 year ago)

Learning new skills is essential not only for personal development and career progression but also to ensure business growth. For those working in customer service, cer ...Read Full Story

Experience for Customers

4 Ways Hotels Can Create an Unforgettable Experience

(1 year ago)

People travel every day out of necessity or desire to be somewhere, but where to stop is entirely a choice that depends on personal predilection. The question here is: ...Read Full Story

Myths Concept Metal Letterpress Type

4 Common Customer Experience Myths

(1 year ago)

The landscape of customer experience (CX) is undergoing rapid transformation with the convergence of technology, social media marketing and changing consumer behavior. The old model of just simply buy ...Read Full Story

Customer Service Skill

5 Ideas for Retail Stores to Create an Impactful Experience

(1 year ago)

Ever wonder why that lady who spent a considerable amount of money at your store a month ago never came back around? Or why that man keeps going to your competitor acro ...Read Full Story

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