Will 2019 finally be the year that we exclusively converse with robots rather than humans at the customer care counter? While this may not be the case across all industries, technology’s impact on customer service is hard-to-ignore.
Read MoreWhen employees hear the word ‘training’, they usually associate it with it being a formal theory-based session.
Read MoreThe modern consumer is firmly in the driving seat, especially when it comes to purchasing products and services.
Read MoreA customer complaint is an indication of a client’s displeasure regarding a product or service. Customer complaints often arise due to lack of communication on the corporation’s part, substandard or damaged commodities, additional expenses which were not originally conveyed to consumers or even late delivery of goods and services. Such factors result in failure to … Continue reading What Businesses Need to do When Customer Complaints Occur?
Read MoreWhile the popular belief is that in-store shopping is coming to an end, the truth could not be more different. There is no doubt that online shopping is gaining immense popularity with consumers since it offers them convenience. However, many people still prefer visiting a store and seeing a product physically before making a purchase … Continue reading 5 Essentials for Improving Retail Store Experience for Customers
Read MoreNowadays, customers are pressed for time. Hectic work schedules and household tasks barely leaves them with any time. This, in turn has increased their dependence on technology to expedite tasks for them. Smartphones, social media, mapping apps etc. have become their favourite tools which adds to their convenience. With these tools, customers can perform several … Continue reading 4 Tips for Enhancing Self Service Experience for Customers
Read MoreThe crucial factor for the success of any business lies in understanding the expectations of different kinds of customers and their buying behavior. A marketing campaign launched without knowing the mindset of various customers is likely to fail. If you want to sell to different kinds of customers successfully; you need to market your products/services … Continue reading How to Devise a Marketing Strategy for Different Kinds of Customers
Read MoreBuilding long term relationships with customers is essential for the growth and success of any business. Offering personalized services helps in client retention and loyalty. The quality of customer service interactions must be consistent throughout the customer lifecycle in order to build trust and develop a strong relationship with customers. Many repeat customers prefer dealing … Continue reading Understanding and Building Better Customer Relationships
Read MoreUsman Ghani (May 12, 2015)
Being in business, you have to deal with all sorts of customers. Sometimes, it becomes very challenging to deal with difficult customers because they go on the verge of annoying you so much that you are likely to lose patience. Difficult customers include the angry customers, dissatisfied customers, complaining customers, confused customers and customers who … Continue reading 5 Insightful Tips for Handling Difficult Customers
Read MoreUsman Ghani (May 8, 2015)
Customer Service Representatives often feel demotivated and stressed because of the nature of their jobs. Creating incentives for staff members is essential to keep them motivated so that they can serve customers to the best of their abilities. Moreover, research has shown that happy and satisfied employees are more productive, which in turn boosts the … Continue reading How to Incentivize Your Customer Service Staff
Read MoreUsman Ghani (May 7, 2015)
The popularity of spa services are on the rise as more and more people opt for it. According to the ISPA 2014 U.?S. Spa Industry Study conducted by PricewaterhouseCoopers, the industry generated a revenue of 14.7 Billion dollars in 2013, a five percent increase compared to 2012. This reflects growing demand for this business. Like … Continue reading 4 Ways to Improve Customer Experience at Spas
Read MoreIn an ever growing competitive environment, it can be quite challenging for new businesses to retain customers. For a startup, one of the key factors for success is offering customers an innovative and satisfying experience. Before you devise a customer service strategy to win your prospective customers, it is necessary to do thorough research on … Continue reading 5 Tips for Startups to Enhance Customer Experience
Read MoreCustomer Service Representatives are responsible for directly dealing with customers, which puts them in the line of fire for the customers’ fury and annoyance at a product or service failure. It is the CSR’s job to pacify the customer and provide effective solutions. In order to do the job successfully, it is important to manage … Continue reading Tips to Effectively Reduce Stress for Your Customer Service Staff
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