Best Practices


Win Over Shoppers the Smart Way

(8 months ago)

When it comes to customer experience, retailers face numerous challenges relating to staff, inventory, returns policy and more. The real heros of a business are their staff members when they consisten ...Read Full Story

Smart Managers Strive for Customer Delight

Woah to Wow: Why Smart Managers Strive for Customer Delight

(9 months ago)

The long, arduous journey from a business idea to actual, paying customers requires focus and planning. The quality of the product or the service on offer matters but it is not all that matters. When ...Read Full Story

Face to Face Customer Interactions

Improving Face-to-Face Customer Interactions in a Bank

(9 months ago)

An upbeat greeting with a smile or a barely audible ‘’How can I help you?” with zero eye contact? Depending on the bank manager’s diligence and a staffer’s work ethic, the customer’s exper ...Read Full Story

Customer Service Staff Motivated

Keeping Your Customer Service Staff Motivated

(10 months ago)

It is simply inevitable. Some days you will stride into work with your head held high, armed with a cup of your favorite coffee and enthusiasm for the day ahead. On other days, it will take all your e ...Read Full Story

Good Customer Service

Do It Well, Do It Again: Establishing Replicable Models of Good Customer Service

(10 months ago)

A smiley on the receipt, your name on the coffee cup, or a complimentary biscotti with every latte - it is the little things that certain businesses consistently do that endears them to customers.  S ...Read Full Story

Emails With Business Woman

You’ve Got E-mail – Answering Customer Complaints Effectively

(11 months ago)

Customers have always been aware of the kind of customer support they are being provided, but now they also have platforms to discuss it on.  When complaints are poorly handled, customers will expres ...Read Full Story

Checkout Counter

Winning Customers’ Hearts at the Checkout Counter

(12 months ago)

The relationship we maintain with brands is hardly ever based on a single, isolated event or interaction. Rather, it is the whole customer experience, from the moment t ...Read Full Story

Customer service Agents

Essential Damage Control Tips for Customer Service Agents

(12 months ago)

Mistakes happen. Unfortunately, it is quite easy for upset customers to walk out after you have made a mistake. Thriving businesses know that service recovery is one of the most important components o ...Read Full Story

Human Skills

5 Human Skills Every Savvy Professional Must Have

(12 months ago)

Miscommunication and misfires during customer interactions can threaten a company’s reputation as well as an individual’s career. Whether or not one is in a primarily customer-facing role, the exp ...Read Full Story

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