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5 Tips for Treating Customers Like Royalty

Usman Ghani (January 14, 2016)

The success of your business depends on how well you serve your customers. Implementing the right customer service skills not only results in happy and loyal customers who keep coming back to your business, it also increases chances of them spreading positive word about your company. Your business should make customers feel privileged by giving them … Continue reading 5 Tips for Treating Customers Like Royalty

How to Cultivate a Learning Culture Among CSRs

Usman Ghani (January 13, 2016)

Businesses thrive to develop an educated and experienced workforce, since it directly impacts the efficiency, profits and growth of an organization. Education, learning and adequate training are all important prerequisites for high quality customer service experience. There is a recurring need to upgrade the skillset of customer service representatives, in order to ensure that they … Continue reading How to Cultivate a Learning Culture Among CSRs

How to Make Customer Service A Key Differentiator of Your Business

Usman Ghani (January 12, 2016)

In the competitive business world, the only way to survive and sustain strong customer relationships is to offer a service that makes you stand out from your competitors. While every business strives to improve customer retention rates, the most effective way to go about earning customer loyalty is to make your service so exceptional that … Continue reading How to Make Customer Service A Key Differentiator of Your Business

Top 4 Customer Service Expectations for 2016

Usman Ghani (January 7, 2016)

With the start of the New Year, customer service experience is expected to change for the better. Rapid advancement and usage in technology through different platforms is going to make its way to retailers, as well as e-commerce websites. The influx of information readily available to customers through technology in their hands makes them expect … Continue reading Top 4 Customer Service Expectations for 2016

Essentials of Customer Service Training Manuals

Usman Ghani (January 6, 2016)

All businesses aim for expansion, precision, and getting things done the smart way. One of the key factors for achieving success in business is ensuring standardized training for the entire staff which enables them to perform better. Customer Service Staff should be well-versed in their professional duties, customer service related scenarios and how to respond … Continue reading Essentials of Customer Service Training Manuals

5 Tips for Mending the Gaps in Your Customer Service

Usman Ghani (January 5, 2016)

Creating a delightful customer experience depends on how well a business can meet the expectations of customers. If you are not serving your customers the way they expect, this means there are gaps and loopholes in your service that need to be filled. Identifying the lapses in your customer service by analyzing customer complaints and … Continue reading 5 Tips for Mending the Gaps in Your Customer Service

4 Tips for Establishing Customer Rapport

Usman Ghani (December 31, 2015)

Building long-lasting client relationships is necessary for creating trust and customer loyalty. By developing a strong rapport with your customers you can expect them to keep returning to you for buying products. Taking care of customer needs and giving preference to what they want will help strengthen trust. What are the fundamental factors for building … Continue reading 4 Tips for Establishing Customer Rapport

How to Maintain Excellent Customer Service in a Rapidly Growing Company

Usman Ghani (December 30, 2015)

Customers often experience deteriorating customer service standards when dealing with companies that are rapidly growing or expanding. This can be due to a number of factors such as lack of resources to meet customer needs and not having solid customer support processes in place. What businesses don’t realize is that customers are more likely to … Continue reading How to Maintain Excellent Customer Service in a Rapidly Growing Company

5 Ways to Create a Customer Oriented Business Culture

Usman Ghani (December 28, 2015)

For any business the secret to success lies in making customers the top priority. Creating a customer oriented business culture significantly helps brands with customer retention and loyalty. A customer focused approach involves understanding the needs and expectations of customers with the goal to serve them in the best possible manner. Implementing a strategy that … Continue reading 5 Ways to Create a Customer Oriented Business Culture

How to Win Back Disgruntled Customers?

Usman Ghani (December 23, 2015)

Customer service representatives often find themselves in situations where they have to deal with disgruntled customers. It is quite inevitable that some customers might not be happy with the service or might feel that they have been treated poorly, since it is almost impossible to please every single customer who walks into a store or … Continue reading How to Win Back Disgruntled Customers?