Will 2019 finally be the year that we exclusively converse with robots rather than humans at the customer care counter? While this may not be the case across all industries, technology’s impact on customer service is hard-to-ignore.
Read MoreWhen employees hear the word ‘training’, they usually associate it with it being a formal theory-based session.
Read MoreThe modern consumer is firmly in the driving seat, especially when it comes to purchasing products and services.
Read MoreUsman Ghani (February 9, 2016)
Do you know what it takes to make a customer feel enthusiastic and connected to a brand? What sort of service makes customers so motivated and happy that they love sharing their experience with others? Remarkable customer service inspires your customers to spread positive word about your business and significantly helps your company in achieving … Continue reading 5 Essentials for Delivering Remarkable Customer Service
Read MoreUsman Ghani (February 4, 2016)
Over the last couple of years, customer service trainings have become significant for the very survival and effectiveness of customer service teams in organizations which depend upon its staff to handle customer queries. Customer service excellence, is essentially what makes retaining customers easy, and increases the revenue generating capability of organizations. Trainers have successfully used … Continue reading 4 Essentials for an Impactful Customer Service Training Workshop
Read MoreUsman Ghani (February 3, 2016)
While many businesses spend considerable amount of money and time on customer service training programs, most of them fail to bring any significant change to the attitude of CSRs and consequently to the overall customer service experience. The prime reason why these training programs fail to make any impact is that they apply outdated training … Continue reading Reasons Why Your Customer Service Trainings are Not Effective
Read MoreUsman Ghani (February 2, 2016)
One of the most important factors impacting customer satisfaction includes efficient and smooth customer service delivery. Many businesses fail because managers don’t realize the importance of delivering a seamless and streamlined customer experience for everyone. Regardless of the type of business or size, the success and growth of a company hinges upon quality customer service. … Continue reading Secrets to Smooth Customer Service Delivery
Read MoreUsman Ghani (January 28, 2016)
The secret to sustainability, growth and success for a business lies in its relationship with customers. Clients are the most valuable asset of a company and several studies have shown that it costs much more to acquire a new customer than to retain an existing one. Therefore, focusing on building stronger relationships with your customers … Continue reading 4 Tips for Developing Lifelong Customer Relationships
Read MoreUsman Ghani (January 27, 2016)
Gamification is a concept that is based on the application of game techniques like point scoring and competition to motivate and engage participants. The concept is being ardently used by businesses to incentivize employees and customers for enhancing customer service experience. Customer service gamification is significantly helping businesses enhance customer engagement and brand loyalty. It … Continue reading How Gamifying Customer Service Can Benefit Your Business
Read MoreUsman Ghani (January 26, 2016)
Effective Communication is one of the most important aspects in delivering high quality customer experience. Eliminating communication barriers should be the first and foremost priority of any company, since the way you communicate with customers is the basis for the perception formed about your organization. Many businesses struggle to effectively communicate with customers due to … Continue reading Tips for CSRs to Remove Communication Barriers
Read MoreUsman Ghani (January 21, 2016)
Customer Service is perhaps the most fundamentally significant function in any organization. Supporting customers should be at the heart of any organization which wants to ensure recognition, goodwill, and loyalty from all customers. It is imperative for companies to empower their staff in such a way that they work without having supervisors keep a constant … Continue reading 3 Tips to Empower Your Customer Service Staff
Read MoreUsman Ghani (January 20, 2016)
CustomerService.ae is adding several new training games and workshops on the portal as part of the new Customer Service Training Program.
Read MoreUsman Ghani (January 19, 2016)
In order to build lasting customer relationships and to ensure that customers keep coming back to you, creating a memorable customer experience is of utmost importance. Put yourself in the customers’ shoes and think why would they come back to you? Are you putting in any extra effort to earn customer loyalty? What are the … Continue reading 5 Tips to Ensure Your Customers Come Back to You
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