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How to Politely say ‘No’ to Your Customers

Usman Ghani (August 24, 2016)

There often arises a situation where a customer demands for something that you either do not offer or cannot provide. In such a scenario, you are left with no option but to say ‘no’. As a customer service best practice, you should do it politely. It is hard to please every client and there will … Continue reading How to Politely say ‘No’ to Your Customers

Tips on Effectively Handling Challenging Customer Service Situations

Usman Ghani (August 19, 2016)

Out of every few customer experiences that give you thumbs ups, one is bound to go out of hand, for many reasons. Taking measures to identify and control them makes good business sense and can save your business reputation and relationships with clients. In order to foresee and maintain a pre-established solution for these challenging … Continue reading Tips on Effectively Handling Challenging Customer Service Situations

How to Make Your Customer Surveys More Engaging

Usman Ghani (August 17, 2016)

Knowing what customers want and what they prefer is essential for the growth and progress of any business. Surveys play a vital role in delivering this insight in quantifiable form. This sort of feedback enables you to assess what customers think about a certain product, service and your brand in general. If designed well and … Continue reading How to Make Your Customer Surveys More Engaging

5 Emotions that are Essential for Building Customer Loyalty

Usman Ghani (August 15, 2016)

Customer loyalty is more than just having repeat customers, it involves building a deep emotional connection with them so that they keep coming back to you. The relationship with your clients depends primarily on how you make them feel during a service experience. They are likely to develop affinity with a brand that caters to … Continue reading 5 Emotions that are Essential for Building Customer Loyalty

How Focusing on Work Ethics can Help Improve Customer Service

Usman Ghani (August 12, 2016)

When a business ascertains that employees have a positive workplace environment and healthy relationships among each other as part of a motivating team, they will in turn offer better service to clients. Poor work ethics lead to halfhearted attempts at assisting clients, which eventually causes them frustration. Here are important aspects of good work ethics and … Continue reading How Focusing on Work Ethics can Help Improve Customer Service

Customer Service Through Instant Messaging

Usman Ghani (August 10, 2016)

One of the emerging trends in customer service best practices include communication through instant messaging services such as Whatsapp, Facebook Messenger, Line and website-integrated live chat. Many companies including Nordstrom and Zalando have started actively interacting with their clients through instant messaging service. Instant messaging offers unprecedented levels of flexibility and easy communication. There has … Continue reading Customer Service Through Instant Messaging

Essentials of Personalizing Customer Service Experience

Usman Ghani (August 8, 2016)

Technology has indeed enabled businesses to deliver service in a more efficient manner but without adding a personal touch to that experience, many customers will not be happy. So what are the factors that are vital for personalizing a service experience? Many customers still prefer talking to a real person who they can get in … Continue reading Essentials of Personalizing Customer Service Experience

Reasons Why You Should Always be Honest with Your Customers

Usman Ghani (August 5, 2016)

Being honest and truthful helps create trust and build stronger relationships between companies and customers. Adapting to the idea of implementing honesty in your business organization, within and externally is a great customer service practice, and you will witness a more rewarding experience with your clients in terms of relationship building, satisfaction and loyalty. Here is … Continue reading Reasons Why You Should Always be Honest with Your Customers

The Importance of Customer Relationship Management

Usman Ghani (August 3, 2016)

Customer relationship management is one of the most important aspects of effective customer service. Although the role of client relationship has drastically changed over the past few years due to the popularity of communication channels such as social networks but building personal relationships with clients is still important in order to create more value for them. Companies can … Continue reading The Importance of Customer Relationship Management

Essential Qualities to Look for in a Customer Success Manager

Usman Ghani (August 1, 2016)

A customer success manager is not only responsible for catering to clients’ needs and enhancing the service experience but he/she is also involved in the sales process and building client relationships. Therefore, while hiring a CSM, you need to look out for the right mix of skills. He/she should have the passion for customer service … Continue reading Essential Qualities to Look for in a Customer Success Manager