Is your business having trouble retaining customers? Are they moving away towards your competitors?  With so many available options, it has become harder to keep clients loyal. Offering excellent customer service is a fundamental factor to success in business. Constantly evaluating the service experience you offer at different customer touch points is important. No matter … Continue reading 4 Indicators of Bad Customer Service

In an exclusive interview with, the Director of Park Operations at Dubai Parks and Resorts, Daniel Cuffe talks about the various attractions and focus on guest experience at the theme park.

Amidst growing competition, keeping your customers happy so that they keep coming back to you is vital. Successful businesses invest their time, money and effort in building good relationships with their clients since losing even a single customer is bad for business. But what does happiness really mean for customers and what is it that … Continue reading 6 Tips for Creating Happiness for Customers