Are your customers truly passionate about your brand? Do they demonstrate zeal and loyalty for your products? For any business to gain loyalty, maintaining strong relationships with customers through various strategies and loyalty programs is vital. Similarly, product innovation and offering constant customer service excellence at every touch point are important steps for turning people into brand advocates. Brand enthusiasts are an asset for a business and they can have a strong impact on the actions and behavior of people, generating brand awareness among their friends and followers. Here are a few ways businesses can turn customers into brand advocates.
No matter what the size is of your business, building long term relationships with your customers is imperative for growth. This seems simple but building these strong ties requires a lot of time and effort. Make sure your business is available to them on all communication platforms of their choice and offer a consistent experience. Stay in touch with them and keep them updated on new products and services. Be courteous and add a personal touch to each interaction with them. Make the communication process with them as seamless as possible, listen to them and acknowledge their needs. Send them thank you notes and remember them on special occasions. As a result, customers will not only value your efforts but they will also recommend your business to others.
Surprise and Delight
If you want your customers to talk about your business, give them something to talk about. One of the most effective ways to leave a lasting impression is by creating the ‘wow’ impact. This can be done by exceeding their expectations, creating strong positive emotions in them. There are several ways to surprise and capture the attention of your audience. For instance, delivering free samples or discount coupons to customers at their doorstep along with the order they have placed will be a nice surprise for them. Remember that the little things can make a big difference. Make sure your staff goes through extensive customer service training to deliver a delightful experience at every customer touch point.
Offer Loyalty Programs
Offering loyalty programs to your customers generates positive sentiments in them. Loyalty programs are never one-size-fits-all and should be designed in a way to make customers feel special. Offer them something that they aren’t going to get by shopping anywhere else. If your business strategy solely relies on offering points and discounts, you will miss an opportunity to drive more customer engagement. Remember to offer personalized recommendations to them based on their purchase history. You also need to market your loyalty programs skilfully so it generates your customers’ interest and makes them talk about your brand.
Collect and Act on Feedback
Collecting client feedback not only measures satisfaction but also helps you get brand advocates. Show your customers that their opinions really matter and will be taken into consideration. This is integral for creating advocates as people feel important when they are heard and their suggestions are implemented. Ask customers to fill out surveys or ask for short feedback videos. Keep customers in the loop of the changes you are making in your products and service based on their feedback.