Ameen Al Darawsheh, Director Sales and Marketing at THE TORCH HOTEL Qatar sheds light on various distinctive and innovative services at the hotel combined with a motivated long serving staff that merge together in providing a unique Customer Experience.

Cameron Mitchell, CEO of the VOX Cinema Network highlights how VOX is taking cinematic experience to a new level with various innovative firsts such as 4DX technology, the famed VOX Gold experience and exclusive kids’ cinema.

In an exclusive interview, Thomas Fehlbier, Cluster General Manager at the Banana Island Resort Doha by Anantara highlights the importance the resort places on employing trained and specialized Customer Service staff who are carefully selected to provide outstanding customer care.

Samir Cherfan, Managing Director at Nissan, Middle East speaks about Nissan’s dedication to ‘excellence in service’ through innovation and personalization at all stages of the Customer Journey.

In an exclusive interview, the Managing Director at Coffee Planet, Robert Jones, talks about the company’s 24 hour customer support, rewarding loyalty programs, customer service training and feedback processes.