In an interview with, Dimitri Koutsoubakis, Chief Operations Officer at Fit Republik, one of UAE’s leading fitness center, touches upon various factors that combine to provide a customer centric experience dedicated to helping customers become “better versions of themselves.

Haysam Fahmy, Head of Digital Marketing & Performance at Commercial Bank of Dubai (CBD) & CBD Now speaks about the launch of CBD Now, UAE’s first digital bank, providing a complete banking solution to customers via mobile app.

In an exclusive interview with, Abdul Hakeem Omar Al Ojaili, ActingCEO of BankDhofar talks in detail about BankDhofar’s digital technologies along with a variety of banking services and innovative features.

Ziad Elbatal, Vice President of Customer Experience at Saudi Telecom, speaks about STC’s migration towards digitalization across customer care channels.

Abhishek Shrivastava, Mall Manager at The Bahrain Mall highlights various customer-centric factors that give The Bahrain Mall its title of being a family mall, where customers can conveniently find all their needs under one roof.