Careem, the leading application based car booking service has become the first in the Middle East region to make use of Twitter Customer Feedback Tool to improve the experience offered to customers.

In an interview with, Aakash talks about how one of UAE’s leading ride-hailing service, Careem is working towards enriching customers’ everyday lives by providing topnotch customer service.

No matter how good your product is or how talented your employees are, a major element that customers remember is the experience they have when interacting with a representative from your business. Your customer service representatives are the face of your organization hence it is imperative that the support they provide is impeccable. So who … Continue reading 5 Habits of Highly Effective Customer Service Representatives

Customer service excellence is the ultimate goal customer service representatives of any organization, conglomerate or startup, aim to accomplish. In a perfectly logical world, every interaction could be made impeccable with just the right formula. However, this is impossible since humans can be complicated and unpredictable. It has been recurrently proven that people tend to … Continue reading Handling a Customer Service Nightmare