Zain Telecom Introduces Free Uber Ride for Customers Travelling Abroad

Zain Kuwait, a leading Telecom company in the region has revealed its latest offering that will enable customers to avail a free ride service when using Uber app for the first time while travelling abroad. The new offer from Zain will enhance the customer experience by facilitating customers who are travelling to other countries.

Zain Kuwait’s customers can avail the exclusive free ride offer (cost up to $25) when they use the Uber app for the first time in the United Arab Emirates, the United Kingdom or the United States. Customers will receive an SMS from Zain Kuwait as soon as they reach their destination. The text message will contain a promotional code that can be activated through the Uber app on the customer’s smartphone. The offer can be availed till October 16, 2015.

This exclusive offer is part of an agreement between Zain and Uber. The contract has made Zain, Uber’s main mobile launch partner and service provider for any future service that the transportation network company will provide in any country where Zain telecom operates.

Both companies are planning to collaborate in the future as well to further enhance the experience of customers who are travelling.

Emirates NBD Offers Customers Banking Services via Twitter

Emirates NBD has revealed that it has started to offer select banking services to its customers via the social networking website, Twitter. With this announcement, Emirates NBD has become the first bank in the region to offer banking services via Twitter.

The new service will significantly add to the customer experience enabling customers to enquire about their current or savings accounts along with credit cards by simply tweeting to the bank.

Furthermore, customers can ask the bank for balance enquiry, preceding month’s e-statement and the last five transactions. According to a statement, NBD will respond to these queries by sending direct messages to customers in order to safeguard their privacy.

Speaking on this occasion, Suvo Sarkar who is the Senior Executive Vice President & Group Head – Retail Banking and Wealth Management for Emirates NBD said that today their customers have developed a great affinity for mobile apps and social media. This is the reason for introducing a new banking solution to make their services more accessible and fun for customers.

Initially, the new service will be available only through invitations. The bank also revealed that it has plans to increase the number of transactions as well as services. In addition, it is also looking to offer similar services on other platforms in the coming days.

Emirates NBD is already using its social platforms to interact with its clients and resolve their issues. The financial institution has more than 65,000 followers on Twitter, while its Facebook page has more than 410,000 ‘Likes’ on it.

Al Ansari Exchange Launches Self-Service Kiosks to Maximize Customer Convenience

Al Ansari Exchange, a foreign exchange and global money transfer company, has given its customers in UAE a new option to send money to their relatives and friends across the world at any hour of the day with the launch of its self-service kiosks. According to Al Ansari the kiosks are powered by MBME (Max Box Middle East) and customers can find them at select branches.

The kiosks use advanced technologies which ensures that customers can avail Al Ansari’s services at their leisure. This will significantly enhance customer experience. Above all, the new self-service kiosks offer a user-friendly interface that facilitates customers to instantly transfer money 24/7 with ease and security.

The General Manager of Al Ansari Exchange, Rashed Ali Al Ansari said on this occasion that they are observing latest trends in the market and a large number of their customers want to use new ways to transfer money. He expressed hope that the new initiative will enable customers to process their transactions at a time that best suits them. The executive also said that their company will further expand its network of self-service kiosks.

On the other hand, the Managing Director of MBME, Dr. Anas Barbouti said that their company is excited to add Al Ansari’s services to its kiosks along with several other payment solutions. Barbouti said that MBME’s kiosks are safe, efficient and user-friendly, which will allow Al Ansari’s customers to remit money with convenience.

Oman Air Introduces New Multi-Segment Ticket Option for Customers

Oman Air has introduced a new multi-segment ticket option, called Oman Air Rahal for its customers. The new ticketing option offers Oman Air travellers an impressive discount of up to 30% on multiple Economy or Business Class seats on flights that travel between Muscat and various destinations across the Gulf region including Tehran.

GCC destinations that fall under Oman Air Rahal include Dubai, Bahrain, Kuwait, Doha, Muscat, Riyadh, and Abu Dhabi. This new offer is set to enhance customer experience.

The multi-segment ticket option will enable travellers to make reservations on four return flights to any of the destinations covered by Oman Air Rahal, but they only have to confirm the first flight at the time of reservation. Customers can decide the timings of the remaining flights later at their convenience, however, all fights must be taken within a year of purchase of ticket.

The lowest price of an Economy Class Oman Air Rahal ticket is OMR 123 for each person for eight flight segments between Muscat and Dubai, originating in Oman. On the other hand, Business Class seats will cost passengers OMR 496, if the flights are originating from Oman. If the origin is Dubai then it will cost AED 4508. By availing this offer customers can save as much as OMR 53 or AED 528 in case of Economy Class and OMR 212 or AED 1932 when paying for Business Class tickets.

On the launch of Oman Air Rahal ticket, the Chief Officer Sales for Oman Air, Mahfood Al Harthy said they are pleased to launch the brand new multi-segment ticket option that will allow regular travellers to make great savings. In addition, it will enable Sindbad frequent flyer program members to obtain miles on all journeys for which they buy Oman Air Rahal ticket and they can redeem these points later against any flight, said Al Harthy.

The Chief Officer Sales also revealed that Oman Air Rahal tickets are available to customers till November 30, 2015. He said the ticket offers great value and convenience for customers and it is likely to have a huge demand. He suggested customers should reserve their Oman Air Rahal tickets as early as possible.

Huawei Inaugurates Middle East’s First Dedicated Customer Service Centre

Huawei has formally inaugurated Middle East’s first dedicated Customer Service Centre in Dubai, UAE in order to offer more convenience to customers.

The new flagship store has a prime location since it is located close to the financial centre of the city. The opening of the new centre depicts Huawei’s ongoing efforts to expand services in the Middle East. The dedicated Customer Service Centre will exclusively cater to customers using the flagship device series of Huawei. In addition, it will provide on ground services for customers, which includes home delivery service across the UAE.

The new Customer Service Centre in Dubai is Huawei’s 17th international flagship store. The company has chosen Dubai because of its increasing regional and international appeal as a centre of innovation and investment. Huawei is already operating over 220 flagship stores in its homeland China.

The President of Huawei ‘s Consumer Business Group for Middle East, Jiao Jian said in a statement that we are living in a dynamic era where advancement in technology has completely changed the way we live our lives, work, learn and entertain ourselves. Jian reaffirmed that Huawei is dedicated to delivering the best aftersales support and having a one-stop shop where all their customers’ needs are met.