CustomerService.Ae Signs On As Official Media Partner For The Hotel Show 2018 In Dubai

Dubai, U.A.E.: September 4, 2018- CustomerService.ae, a project of LiveAdmins DMCC, has entered into a media partnership agreement with dmg World Media for The Hotel Show 2018. The conference will take place from the 16th to the 18th of September, 2018 in Dubai, United Arab Emirates.

Now in year nineteen, The Hotel Show 2018 brings together hoteliers and hospitality experts from around the globe for three days of brainstorming, discussions, and collaborations. Over 30,000 visitors and 600 exhibitors are expected to attend this year’s event. From lighting & design to interiors, and from technology & security to bathroom & sanitaryware, this event will cover every trend and just about every brand relevant to the hospitality industry.

“Our media partnership with dmg World Media for The Hotel Show 2018 allows for fresh conversation involving customer experience management, guest experience and customized customer service training solutions.” said Hamza Nasir, Director of Strategic Relations for CustomerService.ae

The CustomerService.ae team will also be in attendance at the event.

About CustomerService.ae

CustomerService.ae is the only resource in the GCC region which publishes best practices, expert interviews, in-depth articles and industry reports to enhance customer experience for all types of businesses. It is also offering all-in-one social media management, training programs and DIY productivity games for customer service departments.

Artificial Intelligence Week Middle East To Take Place Next Month In Dubai

IQPC Middle East’s inaugural event is endorsed by Dubai Municipality and has UAE’s Ministry of Health & Prevention as the Healthcare Host Partner

With the AI revolution booming in the region, IQPC Middle East is hosting the inaugural Artificial Intelligence Week Middle East – a one-of-a-kind event – which will bring together global and regional AI leaders in the government, banking and healthcare sector under one roof.

Extending support to this event, CustomerService.ae is proud to be one of the media partners for AI Week Middle East. The CustomerService.ae team will be in attendance.

The launch of the ‘UAE Artificial Intelligence Strategy 2031’ in October last year provided a blueprint for organisations in the Middle East to incorporate Artificial Intelligence (AI) into their operations in order to improve efficiency and quality of their services and for the betterment of the society.

Endorsed by Dubai Municipality and with UAE’s Ministry of Health & Prevention as the Healthcare Host Partner, the event will gather over 300 top-level executives from leading companies in the region. They will discuss their AI adoption plans as well as share real-life AI implementation case studies with the attendees.

The 2-day event will host three concurrently-held conferences catering to the government, banking and healthcare industry. A grand opening ceremony will be followed by keynote addresses from visionaries leading AI research and development in the region.

Also featuring a Start-Up Pitch Platform, this event will allow start-ups to pitch their innovative AI products in front of the attendees and a Hackathon which will have budding AI enthusiasts from universities and high schools share their ideas. Students can potentially win exciting prizes and even an internship with one of the event partners.

The event will also see an exhibition of leading companies in the AI space including Accenture, Microsoft, Etisalat Digital, PwC, Infosys NIA, GE Healthcare, Evosys, Darktrace, Kristal, AI Directions, Quanterium and DeepSense.ai.

Artificial Intelligence Week Middle East will be held from 4-5 September at the Park Hyatt Dubai. For more information, please visit the event website at: https://bit.ly/2PcKXkq

Members of the press are invited to attend this industry forum. If you would like a complimentary press pass, please email Shrutika Shetty at shrutika.shetty@iqpc.com.

 

For media inquiries, please contact:

Shrutika Shetty

+971 4 360 2821

shrutika.shetty@iqpc.com

CustomerService.Ae Signs On As Official Media Partner For Customer Experience Week Middle East

Dubai, U.A.E.: August 13, 2018 –  CustomerService.ae, a project of LiveAdmins DMCC, has entered into a media partnership agreement with IQPC Middle East for Customer Experience Week Middle East.  The conference will take place from 17 -19th September, 2018 in Dubai, United Arab Emirates.

“I am proud to announce CustomerService.ae’s media partnership with IQPC Middle East for Customer Experience Week Middle East this year. Our team will be sharing their experience on striving for the next frontier in customer experience at the event.”said Hamza Nasir, Director of Strategic Relations for CustomerService.ae

Customer Experience Week Middle East brings together regional and global thought leaders in customer experience (CX) for three days of dynamic debates, and discussions. Every aspect of customer experience in the business world, from customer service to customer delivery, will be covered in the speaker sessions. The conference includes interactive discussion groups, executives-only think tank sessions, an awards ceremony and an exclusive speakers line-up consisting of CX practitioners.

The CustomerService.ae team will also be in attendance at the event.

About CustomerService.ae

CustomerService.ae is the only resource in the GCC region which publishes best practices, expert interviews, in-depth articles and industry reports to enhance customer experience for all types of businesses. It is also offering all-in-one social media management, training programs and DIY productivity games for customer service departments.

Designing a Customer Retention Strategy for the Call Center

“Should I stay or Should I go?” It is as if that is what your customers are actually saying when they mention the phrase “cancellation of service”. It is a dreaded combination of words that are bound to set all customer service professionals on alert. Here is where a company’s customer retention strategy comes into play.

It is an established fact that getting new customers is up to five times more costly than holding on to existing customers and clientele. This statistic indicates just how important it is to give preference to an existing customer. The customer service department, especially in companies with call centers, shoulders considerable responsibility in retaining customers. While the industry norm is measuring the customer churn rate or the rate at which customers leave a product or service, customer service experts recommend tracking the customer retention rate. This percentage provides an approximate of the health of a business. Customer retention strategies, including customer service training sessions, are the result of businesses prioritizing their current customers.

Here are some customer retention strategies that bring results in the call center:

Making a Customer Call-In

When a customer wants to sign-up for a service or buy a product, it is in the best interest of the business to streamline the task. Similarly, when a customer wants to opt-out from a service or return a product, the entire process should also be as smooth as possible. The catch is building in a customer retention opportunity within the cancellation process. The customer service representative should strive to resolve the cancellation trigger and hold on to the existing customer.

Even if this approach initially ends up costing more than a simple opt-out web form, it’s crucial to remember that getting brand-new customers is an even costlier endeavor.

Giving Your CSRs the Right Customer Service Training

Break it down any way you like, but there is a strong link between quality customer service and regular customer service training in the call center. Loyal customers are partially the result of favorable interactions with courteous and well-informed customer service representatives (CSRs). Passionate employees who take the time to deliver personalized support also strengthen the brand’s overall customer experience.

As a call center supervisor, it falls upon you to prop the CSRs up for success. One way to do that is by providing them with fun and engaging training activities. Remove the stale ‘classroom’ concept completely from the training manual. Seek out inventive ways to communicate customer service best practices to the team members.  Gradually, CSRs in your team will transform into engaged brand advocates that connect with the company’s values and goals. With an eye on the desired outcome, CSRs are then empowered to deliver a higher rate of customer satisfaction

Getting Actionable Feedback

In case the customer is adamant about a cancellation, the next step involves a follow-up call from an in-house retention specialist. They will check-in with the customer and investigate ways to resolve the customer’s pain points. A retention specialist should have the ability to customize their offerings according to the type of customer. Their primary purpose is to bring the customer back on-board as an active subscriber. A vital aspect of gaining customer feedback during a follow-up call is the opportunity to better understand the customer’s needs.

Does the Problem Lie With Your CSRs?

According to a recent study by Harris Interactive on call centers, customer service agents are unable to answer customer queries up to 50% of the time. A call center with a vigilant supervisory team can usually avoid such a dismal performance. Two ways to ensure that your CSRs are delivering exemplary customer service: regularly carried out performance evaluations and diligent monitoring by the Quality Assurance department. In addition to in-house refresher courses, you can commission customized customer service trainings to further inspire and motivate the hardworking agents.

Customer service experts are fond of saying that a customer can ‘hear a smile’ through the phone line. That’s why they repeatedly recommend smiling while greeting a customer in the call center. Customer retention strategy, in its current form, demands the maximum that a call center agent has to offer: a positive attitude, professional acumen, critical thinking skills and most importantly, patience. In a supervisory role, you are in the position to strengthen the skills of your CSRs by investing in relevant training programs.

CustomerService.ae to Host “Human Skills for 2020” Experiential Training Workshop

Dubai, U.A.E. – February 28th, 2018 – CustomerService.ae, GCC’s leading customer service portal, will conduct an experiential training-based workshop on Human Skills for 2020 on April 16, 2018 in Dubai.

Trainers Hamza Nasir, Saad Tariq and Talal Saiyer will all demonstrate ten of the most sought-after skills for professional growth using experiential learning methodologies at the event.

Hamza Nasir, Director Strategic Relations at CustomerService.ae said, “We live in exciting times! Gone are the days where employees are expected to do repetitive tasks over and over. Despite all this automation, it is nearly impossible for artificial intelligence to compete against humans in roles that require the demonstration of social finesse, empathy, and emotional intelligence. With a futuristic agenda and a game-based learning model, this workshop is designed to enhance the participant’s human skills – and ensure their employability across all industries in the near future.”

Over the course of a day, the participants will explore problem-solving, critical thinking, people management, cognitive flexibility and many other essential human skills necessary for the competitive marketplace of the future. The engaging game-based workshop format encourages attendees to participate in the activities by collaborating together in a professional yet fun learning environment. This workshop is beneficial for professionals at all levels who seek to maximize their at-work performances, become stronger leaders and add more value to their organizations.

The Human Skills for 2020 workshop offers a great networking opportunity to its participants as well as its sponsors. Along with early bird & group discounts, there are also many other exciting giveaways for the attendees.

 

Update: The event will now be held on July 2nd, 2018

 

About CustomerService.ae

CustomerService.ae is the only resource in the GCC region which publishes best practices, expert  interviews, in-depth articles and industry reports to enhance the customer experience for all types of businesses. It is also offering all-in-one social media management and DIY productivity games for customer service departments.

Media Contact
Qasim Javed
PR Manager
+971 4 423 2624
info@customerservice.ae