CustomerService.ae is the only website in the GCC region which publishes best practices, expert interviews and in-depth articles to enhance customer experience for all types of businesses. We also offer experiential training workshops, DIY productivity game kits and all-in-one social media management for businesses looking to up their game.

CustomerService.ae was launched with the vision of helping businesses better understand the rapidly changing face of customer service – especially with the advent of new technology and in supporting a customer-centric culture in GCC-based companies.

With more than a decade of experience in assisting companies with live chat solutions, we felt a need for a digital space where customer experience practitioners can all come together to discuss the latest trends, studies and innovations.

Serving as an exclusive resource for customer service professionals, we provide industry-related insights, event listings, interviews with thought leaders as well as access to fully customizable game-based trainings.

Our focus remains on empowering customer service providers and improving the quality of customer experience within all industries and businesses.

  • Inaugurated CustomerService.ae in Dubai
  • Launched Website
  • Participated in GITEX Tech Week
  • Moved to new offices in Jumeirah Lakes Towers
  • Exhibited at GITEX Tech Week
  • Partnered with IQPC Middle East
  • Partnered with Marcus Evans
  • Introduced DIY Training Games
  • Exhibited at GITEX Tech Week
  • Partnered with Right Selection
  • Introduced Social Media Management
  • Introduced Training Programs in Amman, Jordan
  • Introduced Experiential Training Programs
  • Exhibited at GITEX Tech Week
  • Exhibited at The Big 5 Dubai
  • Exhibited at The Hotel Show Dubai
  • Partnered with IXG
  • Introduced Training Programs in Muscat, Oman
  • Introduced Live Training Webinars
  • Exhibited at GITEX Tech Week
  • Exhibited at Launch Your Business in Riyadh, KSA
  • Partnered with IQPC for Annual CEM in Telecoms
  • Partnered with Middle East Call Center Summit 2017
  • Introduced Training Programs in KSA
  • Introduced New Training Programs
  • Introduced Contact Center Management
  • Exhibited at GITEX Tech Week
  • Exhibited at Launch Your Business in Riyadh, KSA
  • Partnered with IQPC for Annual CEM in Telecoms
  • Partnered with Middle East Call Center Summit 2017
  • Introduced Training Programs in KSA
  • Introduced New Training Programs
  • Introduced Contact Center Management