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Millennials are the first truly digital generation and they are changing the rules for customer service. Many of them are entering their prime spending years and as compared to the baby boomers, they expect their customer experience to be more dynamic and holistic. According to Accenture’s Global Consumer Pulse Research report, 68% of all millennials … Continue reading Is Your Customer Service Millennial Ready?

Whether it is a duo handling all the calls and complaints or a dedicated team of agents trained to cater to the customer’s every qualm and concern – there is always room for improvement in customer service at an organization. As a customer service team leader, it rests squarely upon your shoulders to ensure that … Continue reading 5 Techniques to Coach Your Team to Customer Service Excellence

In an interview with CustomerService.ae, Sayaf Kofahi – Consumer Conversation and Care Center Manager Nestlé speaks about enhancing quality of life by delivering the highest quality of products and services.

CustomerService.ae, a project of LiveAdmins DMCC, has once again partnered up with IQPC for the 7th Annual Customer Experience Management (CEM) in Telecoms conference.

To learn more about how to optimize this advanced technology to improve the experience for your customers, join the Customer Experience Management in Telecoms Forum.