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Customer Service Trends for 2015

(January 7, 2015)

The 2013 Accenture Global Consumer Pulse survey revealed that 66 percent customers across the world made a switch to another brand or business just because of poor customer service. This clearly indicates that if businesses want to retain a huge base of loyal customers, they must improve customer experience even if it requires them to … Continue reading Customer Service Trends for 2015

ENOC Offers Customers a Chance to Win Countless Prizes During DSF

(January 6, 2015)

Emirates National Oil Company (ENOC) and Emirates Petroleum Products Company (EPPCO) in collaboration with Dubai Festivals & Retail Establishment (DFRE) are giving away countless prizes to customers and visitors during the region’s most popular and biggest shopping event, the Dubai Shopping Festival 2015 which is currently underway. Customers are being offered a chance to win … Continue reading ENOC Offers Customers a Chance to Win Countless Prizes During DSF

ADNOC Distribution Opens New Vehicle Inspection Center in Abu Dhabi

(January 6, 2015)

In a bid to provide seamless, comprehensive services such as issuing and renewing vehicle licenses, ADNOC Distribution has opened the Al Qalaa Vehicle Inspection Center in Abu Dhabi. The new Vehicle Inspection Center has been strategically located to serve the motorists on the Abu Dhabi-Al Ain Road and other densely populated areas of Baniyas, Mafraq, and Mussafah. … Continue reading ADNOC Distribution Opens New Vehicle Inspection Center in Abu Dhabi

6 Essential Skills Required for Customer Service

(January 5, 2015)

There are certain skills that are essential for every customer service representative or else the business runs the risk of developing a reputation for poor service. Some people who are hired for customer care, naturally have the abilities and the personality which is required for this position while others have to be trained for it. … Continue reading 6 Essential Skills Required for Customer Service